What are the responsibilities and job description for the Benefits Customer Service Representative position at Pantex Plant?
Location: Amarillo, TX
Job Title: Benefits Customer Service Representative
Career Level: Support
Organization: Benefits & Retirement Programs (51075810)
Job Specialty: Benefits
What You'll Do
The Benefits Customer Service Represenative performs comprehensive personnel and clerical tasks within the employee benefits function. This role involves managing data transactions and process flows across various benefit areas, serving as a point of contact for employees, supervisors, and external entities regarding benefit plan service and delivery. The Benefits Customer Service Representative maintains meticulous manual and automated benefit records, handles sensitive and confidential personnel information, and prepares reports in compliance with federal and state regulations and company policies. This position requires providing guidance to employees at all levels, often involving the interpretation of policies and procedures.
At Pantex, you won't just find a job—you’ll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth.
When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 CFR 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification.
Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.
Job Title: Benefits Customer Service Representative
Career Level: Support
Organization: Benefits & Retirement Programs (51075810)
Job Specialty: Benefits
What You'll Do
The Benefits Customer Service Represenative performs comprehensive personnel and clerical tasks within the employee benefits function. This role involves managing data transactions and process flows across various benefit areas, serving as a point of contact for employees, supervisors, and external entities regarding benefit plan service and delivery. The Benefits Customer Service Representative maintains meticulous manual and automated benefit records, handles sensitive and confidential personnel information, and prepares reports in compliance with federal and state regulations and company policies. This position requires providing guidance to employees at all levels, often involving the interpretation of policies and procedures.
- Manage data transactions and process flows for various employee benefit functional areas.
- Serve as a direct interface with employees, supervisors, and external organizations concerning benefit plan services and delivery.
- Maintain accurate manual and automated employee benefit records, ensuring compliance with record-keeping requirements and company policy.
- Collect, compile, and manage sensitive and confidential personnel information, preparing reports as needed.
- Furnish information to authorized persons and/or agencies in accordance with federal and state regulations and company policies.
- Provide guidance to all levels of employees on personnel policies and procedures, including interpretation of guidelines.
- Ensure accurate and timely processing of benefit actions, making applicable changes within company systems.
- Collaborate with organizations to address Human Resources questions related to employee benefit plans.
- Identify and recommend process improvements to enhance efficiency and effectiveness within the benefits function.
- Adapt to new methods and procedures, demonstrating flexibility in response to process changes.
- High school diploma: Minimum 7 years of relevant experience.
- Associate degree: Minimum 4 years of relevant experience.
- Not applicable.
- Strong organizational and communication skills, both written and verbal.
- Demonstrated ability to handle sensitive and confidential information with discretion.
- Excellent customer service skills for interacting with internal and external stakeholders.
- Proficiency in completing detailed tasks and maintaining high levels of accuracy and attention to detail.
- Strong analytical skills with the ability to identify and resolve problems.
- Proficiency in operating computer-related equipment and associated software, particularly Microsoft Office applications (Word, Excel, PowerPoint).
- General knowledge and understanding of Human Resources policies and procedures, with the ability to interpret and apply them effectively.
- Demonstrated initiative and persistence in seeking solutions when obstacles arise.
- General understanding of federal regulations such as the Family and Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act (HIPAA), and the Employee Retirement Income Security Act (ERISA).
At Pantex, you won't just find a job—you’ll discover a career of purpose safeguarding national security through work performed nowhere else on Earth. We empower dedicated, innovative individuals like you to achieve their greatest impact surrounded by exceptional talent and limitless opportunities for professional growth.
When you #JointheMission, you choose a lifetime career where your commitment is genuinely valued and rewarded. At Pantex, we believe that extraordinary talent thrives when supported by a balanced life. Discover the flexibility that empowers you to excel, coupled with a benefits package designed for your total peace of mind from comprehensive health coverage and robust retirement planning, to opportunities for continuous learning through education reimbursement.
Notes
The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.
If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.
Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.
Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10 CFR 709. Medical requirements may apply.
Pantex is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to random selection for drug testing without advance notification.
Pantex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, religion, national origin, ancestry, genetic information, disability or veteran status.