Communicator III (Multiple Opportunities)

Use the Job ID based on the Position Location as follows

Performs specialized shift work receiving emergency calls from the public and dispatching the appropriate emergency vehicle and/or personnel to the scene of the emergency. Responsible for accurate, rapid, and effective receipt and transmission of primarily emergency information over a complex and varied communications system. Provides Basic Life Support (BLS) instructions, including Cardiopulmonary Resuscitation (CPR), to the emergency callers. Uses Computer-Aided Dispatch (CAD) system for geographic research and recordkeeping purposes.

QUALIFICATIONS

This position requires qualified applicants to possess the following:

• Graduation from high school or an equivalent recognized certification; minimum of one (1) year of experience in emergency dispatching AND valid State of Florida Department of Health (DOH) Certification as a 911 Public Safety Telecommunicator.

NECESSARY SPECIAL REQUIREMENT

The selected candidate for this position MUST obtain the following certifications within three (3) months of hire:

• Emergency Medical Dispatch (EMD)

• CPR

• Fire Service Communications (FSC)

• Teletypewriter (TTY) Text Telephone And

• Successful completion of the Palm Beach County Fire Rescue Communicator III Training Program

PREFERRED QUALIFICATIONS

Preferred qualifications include:

• Experience with customer service (handling customer problems/concerns),

• Experience using CAD,

• Associate’s Degree in Emergency Medical Services, Fire Science, Communications, or related field,

• Current EMD/CPR certifications, and

• Bi/trilingual (English/Spanish/Creole).

All employees of Palm Beach County may be required to work before, during and/or after a natural or man-made disaster or hurricane.

In accordance with Affirmative Action requirements of Sec. 503 of the Rehabilitation Act of 1973, as amended, and provisions of the Americans with Disabilities Act of 1990, the County provides reasonable accommodation. If you need a reasonable accommodation for interviewing or initial employment, please notify the Palm Beach County BCC Human Resources Department. EO/AA Employer M/F/D/V; (Drug Free Work Place).