What are the responsibilities and job description for the Information Technology Specialist position at Pacer Group?
Job Title: Desktop Support Technician II
Location: Mountain View, CA
Work Arrangement: Onsite
Employment Type: Contract
Duration: 6 Months
Domain: Information Technology / End User Support
Pay Rate:$38.00/hr
SKILLS REQUIRED
- Desktop Support
- Windows 10/11 Administration
- Laptop & PC Hardware Troubleshooting
- Active Directory
- Imaging & Deployment
- Asset Management
- Software Installation & Upgrades
- Office 365 Support
- Network & Connectivity Troubleshooting
- Printer Support
- Remote Desktop Support
- Ticketing Systems (ServiceNow/Jira/Remedy)
- Customer Service & End User Support
POSITION OVERVIEW
The Desktop Support Technician II is responsible for providing Level 1 and Level 2 desktop support to end users by troubleshooting hardware, software, network connectivity, printing, email, and enterprise application issues. The role includes workstation deployment, imaging, asset management, software installations, hardware upgrades, and customer support while ensuring timely resolution of technical incidents and service requests.
ROLES & RESPONSIBILITIES
- Troubleshoot, repair, and replace desktop, laptop, and peripheral hardware.
- Build, image, deploy, and configure new workstations and laptops.
- Perform hardware upgrades, software installations, and operating system updates.
- Support asset inventory management, equipment disposal, and loaner device programs.
- Provide Level 1 and Level 2 support for desktop, network, email, printer, remote access, and enterprise application issues.
- Manage and resolve incidents through ticketing systems.
- Escalate complex technical issues to appropriate support teams.
- Perform new hire setups, employee relocations, and termination support.
- Apply security patches and updates to protect systems from malware and vulnerabilities.
- Deliver remote and onsite technical support to end users.
- Document troubleshooting activities, resolutions, and technical procedures.
- Prioritize and manage multiple support requests while meeting service levels.
- Maintain excellent customer service and communication with end users.
BENEFITS
Medical | Dental | Vision | 401(k)
EEOC Compliance
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience
Salary : $35 - $38