What are the responsibilities and job description for the Information Technology Support Specialist position at Soni?
Provide technical support to end users and assist with the day-to-day operations of the IT team. This role is responsible for troubleshooting technology issues, supporting end-user devices and applications, maintaining system availability, and contributing to a high level of IT service delivery.
Key Responsibilities
- Provide technical support for hardware, software, and end-user technology issues.
- Install, maintain, and support desktops, laptops, mobile devices, printers, and AV equipment.
- Troubleshoot and resolve technical issues, including escalated support requests.
- Document incidents, requests, and resolutions in a ticketing system.
- Maintain knowledge base articles and technical documentation.
- Support IT infrastructure, system availability, and technology deployments.
- Track and manage IT assets and inventory.
- Follow IT policies, procedures, and best practices.
- Support users at all organizational levels, including executives.
- Participate in projects, upgrades, and after-hours support as needed.
Qualifications
- Strong troubleshooting, problem-solving, and customer service skills.
- Experience supporting Windows, macOS, and mobile device environments.
- Experience with Microsoft 365, Office applications, Exchange, endpoint management tools, and ticketing systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and organizational skills.
- Experience supporting executive-level users preferred.
Experience
- Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
- 5 years of IT support experience in a corporate, professional services, or enterprise environment.
- Experience with asset management, software deployment, and endpoint support.
- Experience supporting conference room and AV technologies preferred.