Information Technology Support Specialist

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.

Our client is a semiconductor manufacturing company. They are looking for an IT Support Specialist to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidate must be able to commute onsite to Cupertino, CA.

**Part time role projecting between 20 - 30 hours per week**

**Onsite**

**90% Windows and 10% Mac support expected**

Position Summary:

We are seeking a reliable and customer-focused Part-Time IT Help Desk / IT Support Specialist to provide day-to-day technical support for employees across hardware, software, networking, and SaaS applications. This role is ideal for an IT professional with 1–5 years of hands-on experience supporting growing organizations, preferably within a fast-paced technology or startup environment.

The ideal candidate is responsive, organized, technically strong, and able to troubleshoot issues independently while delivering excellent internal customer service.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for employees onsite and remote
• Troubleshoot and resolve issues related to:
• Laptops/desktops (Windows and Mac)
• Microsoft 365
• VPN and network connectivity
• Printers and peripherals
• SaaS applications and user access
• Video conferencing tools (Zoom, Teams)
• Set up and configure new hire equipment, accounts, and system access
• Support employee onboarding and offboarding processes
• Manage IT ticket queue and ensure timely issue resolution
• Maintain inventory of IT equipment and accessories
• Coordinate repairs, replacements, and vendor support as needed
• Assist with endpoint security, MFA, password resets, and basic cybersecurity practices
• Document technical procedures and maintain internal IT knowledge base
• Support conference room technology and office IT infrastructure
• Limited support of Linux servers and Virtualization environment
• Escalate complex technical issues to external vendors or senior IT resources when appropriate

Qualifications:

• 1–5 years of hands-on IT support or help desk experience
• Strong troubleshooting skills across Windows and macOS environments
• Experience supporting Microsoft 365 and common SaaS tools
• Familiarity with:
• Active Directory / Entra ID
• VPNs and networking basics
• Endpoint management tools
• MFA and security best practices
• Ticketing systems (Jira, Zendesk, etc.)
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple support requests independently

Preferred Qualifications:

• Experience in a startup or high-growth environment
• Basic knowledge of cybersecurity and compliance practices
• IT certifications such as CompTIA A , Network , or Google IT Support Certification
• Knowledge of Linux environment support a plus

Work Schedule:

• Part-time position (approximately 20–30 hours per week)
• Flexible schedule based on business needs
• Onsite support preferred

Sample Titles:

• IT Support Specialist
• IT Support Coordinator
• Part-Time IT Administrator

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

Red Oak Tech: Quality | Talent | Integrity

Note: Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.