Fusion Center Systems Administrator | Senior Infrastructure & Operations Specialist

Job Title: Fusion Center Systems Administrator | Senior Infrastructure & Operations Specialist

Location: Allentown, PA 18101

Work Arrangement: Onsite (100% on-premise, shift-based work)

Employment Type: Contract

Duration: 11 months

Pay Range: $38.71/hr. To $40.00/hr. On W2 | $46.43/hr. to $52.00/hr. on C2C

Domain: Utilities | Energy & Infrastructure Services

Application Deadline: June 25, 2026

SKILLS REQUIRED:

Primary (Must-Have):

• Hands-on systems administration experience with SCCM for workstation imaging and packaging

• Robust understanding of Active Directory, user account management, permissions, and group policies

• Strong Server Administration foundational knowledge spanning both physical and virtual server environments

• Proven familiarity with ITIL frameworks, specifically ownership of ITIL Change Management processes

• Experience operating within an enterprise Fusion Center, Command Center, or Network Operations Center (NOC) environment

Secondary (Good to Have):

• Hands-on familiarity with advanced infrastructure monitoring, alerting, and enterprise IT ticketing systems

• Direct exposure to compliance-driven environments requiring strict, precise adherence to established SOPs

• Flexibility and willingness to work variable shift schedules (including second or third shifts) to support 24/7 team coverage

• High-tier troubleshooting capabilities across complex hardware, software, and networking landscapes

POSITION OVERVIEW

We are seeking a senior-level Fusion Center Systems Administrator with a deep technical pedigree in systems administration and infrastructure operations to join our 100% on-premise team in Allentown, PA. Operating out of our mission-critical Fusion Center, the successful candidate will oversee enterprise infrastructure health, manage change control configurations, and execute high-tier technical troubleshooting across servers, networks, and workstations. This shift-based role is vital for maintaining the continuous stability, performance, and security of our utility-scale operational technology and enterprise environments.

ROLES & RESPONSIBILITIES

• Monitor and maintain critical IT systems, servers, and networks from within the Fusion Center, responding rapidly to automated alerts and infrastructure health indicators.

• Administer Active Directory structures, managing user accounts, permissions, and security groups while ensuring absolute compliance with security governance.

• Utilize SCCM to handle enterprise workstation imaging, patch management, and software packaging deployment workflows precisely.

• Execute, track, and log complex IT support requests and infrastructure incidents through enterprise ticketing systems from scoping to root-cause resolution.

• Drive adherence to ITIL Change Management processes, managing the technical risk and documentation of system modifications within a highly regulated environment.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.