Employee Resource Center Associate

We’re partnering with a healthcare organization seeking an Employee Resource Center Associate to support HR operations through high-volume employee support and inquiry resolution. This role is ideal for someone who enjoys problem-solving, working with people, and providing accurate, timely support in a fast-paced environment.

What You’ll Be Doing

• Serve as a Tier 1 point of contact for employees, responding to HR-related questions and requests

• Handle a high volume of inbound calls and inquiries related to pay, benefits, policies, and employee actions

• Review multiple systems and data sources to provide accurate and consistent information

• Document interactions and maintain detailed, organized records

• Stay up to date on policies, procedures, and benefits changes

• Provide professional, friendly, and responsive support to employees and managers

What Your Work History Should Show

• Experience in HR support, healthcare administration, or high-volume call center environment

• Strong communication skills with the ability to handle employee inquiries professionally

• Ability to navigate multiple systems and manage competing priorities

• High attention to detail and accuracy when reviewing and sharing information

• Experience with HR policies, benefits, or employee support preferred

• Comfort working in a fast-paced, phone-based environment

Additional Details

Location: Tacoma, WA (training onsite; remote after training—must live within commuting distance)

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Pay Rate: $23.00–$30.00 per hour DOE

Employment Model: Temporary (potential for extension)

Requirements: Must be able to pass a background check and provide proof of flu vaccination

PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years. We place temporary, contract, and direct-hire professionals across HR, healthcare administration, accounting, and project-based roles.

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