Fitness Floor Concierge

Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by the Health & Fitness Association for excellence.

Job Title: Fitness Floor Concierge

Job Description:

We are looking for an enthusiastic and detail-oriented Fitness Floor Concierge to provide exceptional customer service and ensure the smooth operation of our fitness area. As a Fitness Floor Concierge, you will be responsible for assisting members with equipment use, maintaining the cleanliness and organization of the gym floor, and enforcing gym policies to promote a safe, welcoming, and high-end fitness experience.

All shifts are needed

Key Responsibilities:

• Provide Exceptional Customer Service: Greet and assist all gym members and guests with a friendly, professional, and approachable demeanor.
• Monitor and Maintain Fitness Floor: Oversee the fitness area to ensure a clean, safe, and organized environment, including wiping down machines, organizing equipment, and removing any clutter.
• Assist with Equipment Use: Help members understand how to properly use equipment and provide assistance as needed during their workouts.
• Enforce Gym Policies: Ensure that gym policies (such as equipment usage, cleanliness, and safety guidelines) are followed to promote a respectful and efficient environment for all members.
• Address Member Concerns: Handle member feedback, questions, and concerns in a timely, positive, and solution-oriented manner.
• Promote Safety: Keep an eye on the floor to ensure the safety of members, making sure all equipment is used properly and safely.
• Maintain a Clean Environment: Regularly clean fitness equipment, ensure towels and supplies are stocked, and keep the floor free from any hazards or distractions.
• Collaborate with Team: Work closely with other team members to maintain a high level of service and ensure all aspects of the fitness area are well-managed.

Skills and Qualifications:

• Excellent Customer Service: Ability to interact with a diverse group of individuals in a friendly, positive, and professional manner.
• Strong Communication Skills: Ability to communicate clearly and effectively, both in person and through other communication methods (email, phone, etc.).
• Knowledge of Fitness: A basic understanding of gym equipment, exercises, and fitness protocols is preferred. Certification in fitness or health-related fields is a plus.
• Detail-Oriented: Ability to manage multiple tasks efficiently and with attention to detail.
• Problem-Solving Abilities: Ability to resolve conflicts and handle member concerns with a solution-oriented mindset.
• Team Player: Comfortable working as part of a team in a fast-paced, high-end environment.
• Physical Stamina: Ability to stand or walk for extended periods, lift equipment, and assist members with physical tasks.
• Able to lift up to 100 pounds.

Preferred Qualifications:

• Previous Experience: 1-3 years of experience in hospitality, fitness, or customer service industries, particularly in high-end facilities or luxury environments.
• Certifications: CPR/AED certification or relevant fitness certifications are a plus.
• Aesthetic and Professional Presentation: A polished and professional appearance that aligns with the luxury environment.

Rate of Pay:

$12-$14/hour based on experience.

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Ability to Commute:

• Wexford, PA 15090 (Required)

Ability to Relocate:

• Wexford, PA 15090: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $14