What are the responsibilities and job description for the Client Operations Manager position at outerspace?
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Welcome to the frictionless universe of Outerspace; a new type of 3PL. Our seasoned entrepreneurial leaders come from the brand side, having built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to enable high-touch service for high-growth brands and their daily operations. Outerspace provides dynamic services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography.
Outerspace is looking for Client Operations Managers to join our fast-growing team and our critical Client Services department. This dynamic role acts as an extension of our brand clients, ensuring internal operations support the unique values of our brands and an excellent experience for their customers. Client Operations Managers are key relationship managers who are the expert on brand products and are willing to roll up their sleeves in the warehouse for a hands-on approach when needed.
Our ideal candidate is a self-directed problem solver with a great attitude, attention to detail, and expert follow through.
Responsibilities:
- Nurtures client relationships through regular communication with clients in person, via email, and virtual meetings.
- Be the expert on Outerspace business operations as well as their brands’ business in order to partner effectively with internal and external stakeholders
- Leads meetings with clients and cross functional teams, successfully executing the basis of the meetings and action items
- Promotes brand growth; identifies opportunities for brand relationships to expand and evolve
- Proactively identify solutions and process improvements, including anticipating and addresses complexities of clients’ unique fulfillment workflows
- Acts as a Super User managing client business through data analysis & analytics, using business tools such as Google Suite, Slack, CRM, & our WMS.
- Tracks key performance indicators for client success, including:
- Interpret & understand KPI’s and SLA’s, client contracts and client billing
- Acts as a role model for leadership, problem solving & engagement
Qualifications:
- Bachelors or Associates degree preferred, ideally with a focus in logistics, supply chain or fulfillment
- At least 4 years professional experience in client/customer services, preferably in fulfillment, retail, e-commerce, and or supply chain.
- Must have experience with business tools such as CRMs, WMS, Google Suite, etc.
- People management experience desired but not required