What are the responsibilities and job description for the Verizon Relations Associate position at ORF Concepts?
ORF Concepts, a sales and development firm, is seeking a Verizon Relations Associate to guide the Virginia Beach customer market through the process of upgrading to Verizon FiOS. You will explain how fiber-optic internet can transform their home connectivity, providing comparisons of speeds and plan options. The Verizon Relations Associate will then drive sales by turning customer curiosity into confident decisions, ensuring a seamless transition to Verizon FiOS.
As a Verizon Relations Associate, you will connect with customers to discuss the features of Verizon FiOS, ensuring that every conversation reflects a deep understanding of strategic sales principles. The Verizon Relations Associate will help customers troubleshoot issues while subtly highlighting the benefits of their current or potential packages, enhancing the overall sales experience. Your approach ensures that every sales opportunity is handled with respect.
Responsibilities of the Verizon Relations Associate
- Start sales conversations with customers to uncover their internet frustrations and recommend Verizon FiOS plans that deliver stronger speed and reliability
- Break down FiOS features, pricing, and speed tiers in everyday language that helps customers make confident decisions without technical overwhelm
- Walk customers through the full FiOS enrollment journey, from verifying availability to scheduling installation with clarity and ease
- Introduce upgrade options and promotions that align with each home’s streaming, gaming, or multi‑device needs
- Build a sales pipeline of future FiOS customers through thoughtful follow‑ups and helpful plan explanations that keep interest warm
- Track all enrollment and sales activity with precision to support accurate reporting and campaign consistency
Qualifications of the Verizon Relations Associate
- A high school diploma or GED is preferred
- Experience in sales or customer support is a plus
- Patient and steady when answering questions about availability, pricing, or installation
- Motivated to meet sales goals while maintaining a service‑first approach
- Comfortable recommending FiOS Internet solutions based on customer usage patterns
Pay: $50,000.00 - $56,000.00 per year
Benefits:
- Employee assistance program
- Professional development assistance
Work Location: In person
Salary : $50,000 - $56,000