What are the responsibilities and job description for the Benefits and Eligibility Worker (Human Services Specialist 3), Bilingual Spanish/English Preferred but NOT Required position at Oregon Department of Human Services?
Initial Posting Date
09/29/2025
Application Deadline
10/12/2025
Agency
Department of Human Services
Salary Range
$4,023 - $5,575
Position Type
Employee
Position Title
Benefits and Eligibility Worker (Human Services Specialist 3), Bilingual Spanish/English Preferred but NOT Required
Job Description
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Spanish/English bilingual preferred: You do not need to be bilingual to apply or be considered for this position. However, preference will be given to candidates that are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay of the employee’s base pay upon passing test(s) evaluating your proficiency.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.
Summary Of Duties
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
As a Benefit And Eligibility Worker, You Will
We are looking for candidates with:
Veterans’ Preference
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
09/29/2025
Application Deadline
10/12/2025
Agency
Department of Human Services
Salary Range
$4,023 - $5,575
Position Type
Employee
Position Title
Benefits and Eligibility Worker (Human Services Specialist 3), Bilingual Spanish/English Preferred but NOT Required
Job Description
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Spanish/English bilingual preferred: You do not need to be bilingual to apply or be considered for this position. However, preference will be given to candidates that are bilingual in Spanish and English. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are bilingual, you will receive 5% bilingual differential pay of the employee’s base pay upon passing test(s) evaluating your proficiency.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.
Summary Of Duties
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
As a Benefit And Eligibility Worker, You Will
- Interview applicants and determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs.
- Play a critical role in providing a safety net that supports better outcomes for Oregonians.
- Provide resources that support individual and family stability.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
- Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
- An equivalent combination of education, training, and experience relative to the class concept.
We are looking for candidates with:
- Experience communicating decisions regarding the approval or denial of benefits or services and adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
- Experience completing tasks or projects timely in a fast-paced, high volume business setting and conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity.
- Demonstrated willingness to uphold the ODHS Core Values and experience providing customer service that is person centered and trauma informed manner through a diversity, equity, embracing anti-racism work and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being.
- Experience demonstrating active listening; listening to understand, retain information and applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
- Experience developing collaborative relationships that foster trust, inclusivity, and respect with internal and external partners.
- Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter [cover letter is optional for this position] may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
- The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.
- Your work will be conducted in the Office. This position is NOT eligible for (Remote/Hybrid) Work.
- Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST) on-site and in-person each workday at the Prineville ODHS branch office.
- Upon successful completion of trial service and all essential training, a hybrid work schedule may be requested for one or two days per week, depending on business needs at that time.
- Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
- Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
- May require sitting at a computer or telephone for prolonged periods of the workday.
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- Must have a valid driver's license and acceptable driving record. If no driver's license, must be able to provide alternate method of transportation.
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
Veterans’ Preference
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-180725.
- Email: Dereen.Jalal@odhs.oregon.gov
- Phone (call or text): 503-910-7744
Salary : $4,023 - $5,575
