Benefit & Eligibility Worker (Human Services Specialist 3)

Initial Posting Date

09/18/2025

Application Deadline

09/25/2025

Agency

Department of Human Services

Salary Range

$4,023 - $5,575

Position Type

Employee

Position Title

Benefit & Eligibility Worker (Human Services Specialist 3)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

As a Benefit & Eligibility Worker, you will work in the Springfield (30th), Oregon Branch assisting Oregonians in-person. This position is not eligible for remote work.

Summary Of Duties

As an Benefit & Eligibility Worker (Human Services Specialist 3), you will:

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.
• Interview applicants in person, by phone and via our online applicant portal to gather information needed to assess and determine if there is a need for services and benefits.
• Assessing client family strengths and needs, connecting families to other community resources and programs.
• You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.
  
  

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
• An equivalent combination of education, training, and experience relative to the class concept.
  
  

Essential Attributes

We are looking for candidates with:

• Diversity, Equity, and Inclusion: Demonstrated commitment to continued learning and the ability to promote a culture of equitable treatment, belonging, and commitment to fostering an anti-racist workplace.
• Detailed-Oriented/Organization skills: Experience completing tasks or projects timely in a fast-paced, high volume business setting and conducting work that requires attention to detail, particularly with data entry and reviewing documents for accuracy and follow up.
• Customer Service: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
• Communication: Experience explaining technical information such as rules or procedures verbally and in writing to individuals and groups who are unfamiliar with the subject and/or learn and communicate differently than you.
• Computer Skills: Demonstrated experience in using computers, web browsers, and programs such as Excel, Word, Outlook, etc., experience should include using multiple systems in tandem for research, tracking data and results.
• Active Listening: Experience demonstrating active listening; listening to understand, retain information and applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance.
  
  

Attention all candidates!

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  
  

Working Conditions

• Work is conducted in offices and other program sites. This position is not eligible for remote work.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• Will require sitting at a computer or telephone for prolonged periods of the workday.
• Experience high volume of computer work, using various computer programs in a fast-paced environment.
• Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
  
  

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver’s license and acceptable driving record is required for this position.
  
  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
  
  

Employment Preference

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
  
  

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
• This recruitment may be used to fill future vacancies in the same classification.
  
  

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence If you contact the recruiter, please include the job requisition number.
• Email: brent.lawrence@odhs.oregon.gov