What are the responsibilities and job description for the Customer Service Field Representative position at Orange County Government?
Overview
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Solid Waste Division oversees the contract for curbside collection of garbage, yard waste, and recyclable materials for over 230,000 residential homes in Orange County, and the operation and maintenance of the Orange County Landfill, two transfer stations, and recycling processing operations. The landfill is the largest publicly owned and operated landfill in the state of Florida.
The Solid Waste Division is looking for a qualified individual to fill the position of "Customer Service Field Representative". This position is responsible for performing field work reviewing, resolving, and submitting reports on customer issues and contract/franchise hauler operations. Assistance on the Recycling Quality Improvement Program.
General Functions:
Depending on area of assignment, this key position performs field work by contacting customers in the field to respond to inquiries and completing routine work orders, or by reviewing, resolving and submitting reports on customer issues and contract/franchise hauler operations.
Work is performed under the general supervision of the Utilities Account Supervisor. Performance is reviewed through observations, reports, and results achieved.
Representative Duties/Assignments:
Graduation from high school or equivalent, with three (3) years' public contact experience.
Must possess and maintain a valid Florida Driver's license.
Must be able to work outdoors in inclement weather.
Must possess oral and written communication skills to be able to communicate effectively with staff and the public to explain County and Department policy and procedure.
Preferences
Experience using Microsoft Office
Ability to type at a rate of 20 correct words per minute
Application Deadline
Open Date: 05/08/2026
Close Date: 05/11/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 011 - From $19.00 to $24.12
FLSA Status: Non-Exempt
Placement based on Education and Experience
Benefits
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Solid Waste Division
5901 Young Pine Road
Orlando FL 32829
Notes
Hours per week: 40
Work Schedule: 8:00am to 5:00pm
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction. Orange County Government is committed to providing equal opportunity in employment and services to all individuals.
Orange County Utilities provides water resources and solid waste recovery services to protect and enrich the lives of the citizens and guests of Orange County Florida. The Solid Waste Division oversees the contract for curbside collection of garbage, yard waste, and recyclable materials for over 230,000 residential homes in Orange County, and the operation and maintenance of the Orange County Landfill, two transfer stations, and recycling processing operations. The landfill is the largest publicly owned and operated landfill in the state of Florida.
The Solid Waste Division is looking for a qualified individual to fill the position of "Customer Service Field Representative". This position is responsible for performing field work reviewing, resolving, and submitting reports on customer issues and contract/franchise hauler operations. Assistance on the Recycling Quality Improvement Program.
- This role will be working outside in the field all day, every day. It requires extensive driving, walking and picking up trash.**
General Functions:
Depending on area of assignment, this key position performs field work by contacting customers in the field to respond to inquiries and completing routine work orders, or by reviewing, resolving and submitting reports on customer issues and contract/franchise hauler operations.
Work is performed under the general supervision of the Utilities Account Supervisor. Performance is reviewed through observations, reports, and results achieved.
Representative Duties/Assignments:
- This role will be working outside in the field all day, every day. It requires extensive driving, walking and picking up trash.**
- Provides information on and interpretation of County ordinances and policies to resolve customer and contractor Solid Waste service issues.
- Answering hotline calls and resolving customer/franchise hauler complaints
- Reading and understanding (GPS) maps to conduct field investigations
- Creates spreadsheets, graphics and other statistical reports
- Inspects residential recycle carts and provide a tag with necessary feedback
- Inspects and records data of all recycling loads delivered to McLeod Transfer Station and or MRF (Material Recovery Facility)
- Investigates and resolves customer service inquiries concerning recycling, garbage, yard waste and commercial recycling
- Prepares memos, letters and reports for internal and external customers
- Participates in community education and outreach events
- Maintaining daily database records
- Manages multiple projects effectively
- Works independently
- Performs other related duties as assigned
Graduation from high school or equivalent, with three (3) years' public contact experience.
Must possess and maintain a valid Florida Driver's license.
Must be able to work outdoors in inclement weather.
Must possess oral and written communication skills to be able to communicate effectively with staff and the public to explain County and Department policy and procedure.
Preferences
Experience using Microsoft Office
Ability to type at a rate of 20 correct words per minute
Application Deadline
Open Date: 05/08/2026
Close Date: 05/11/2026
This posting is subject to close without prior notice.
Salary Information
Pay Grade: 011 - From $19.00 to $24.12
FLSA Status: Non-Exempt
Placement based on Education and Experience
Benefits
- 10 paid holidays and 2 floating holidays annually.
- 18 days paid time off per year.
- Longevity bonus based on years of service.
- 6 days of paid TERM (sick) time annually.
- Low-cost medical, dental, vision, additional life insurance.
- Free basic life, long term disability, and employee assistance for all the family members effective on day one.
- Participation in the Florida Retirement System.
- Employee assistance program includes multiple free one on one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
- Free access to Wellworks gyms and Orange County Recreation Centers.
- Free onsite wellness coaching, including dietician and nurse.
- Tuition reimbursement program.
- Earn service time to forgive student loans.
For more information on Benefits visit - https://www.ocfl.net/EmploymentVolunteerism/EmployeeBenefits.aspx
Veterans Preference
If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the closing date of the posting. Please scan and upload a copy of your cover letter and supporting documents, to Orange County Human Resources Division via the secure Box.com folder.
Your cover letter should include the Job ID number you are applying for, the title of the position, your full name and the last 4 digits of your social security number. *If you are a current employee returning from active military service, you may be eligible for promotion preference if the active military service qualifies for Veterans' Preference. Please note that Veterans' Preference applies only to a Veterans' first promotion after reinstatement or reemployment, without exception.
Educational Requirements
If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.
Address
Orange County Utilities
Solid Waste Division
5901 Young Pine Road
Orlando FL 32829
Notes
Hours per week: 40
Work Schedule: 8:00am to 5:00pm
Selected candidates will be required to provide employment references and will be required to complete a pre-employment drug, physical and background check.
Salary : $19 - $24