What are the responsibilities and job description for the Senior Customer Service Representative position at Legacy Service Partners?
Company Description Legacy Service Partners is a home services platform founded in 2021 to help entrepreneurs and business owners realize financial value while continuing to grow their companies. The organization partners with local brands, providing tailored support to navigate evolving competitive dynamics in the home services industry. Its mission to fuel the success of partner brands is driven by core principles of shared success, action orientation, and performance-focused decision-making. Legacy Service Partners aims to build the nation’s leading home services platform and offers a collaborative environment for professionals who want to contribute to this growth.
Role Description The Senior Customer Service Representative is a full-time, on-site role based in Clermont, FL. This role is responsible for handling inbound and outbound customer communications via phone, email, and other channels, ensuring timely, accurate, and courteous responses. The Senior Customer Service Representative will resolve escalated issues, coordinate with internal teams, and assist in improving processes that enhance the overall customer experience. Daily tasks include managing service inquiries, scheduling appointments, documenting interactions in customer systems, and following up to ensure satisfaction. This position also supports training and mentoring of other customer service team members, helping maintain service standards and contributing to a positive, performance-driven work environment.
Qualifications
- 5 years of experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on resolving issues effectively.
- Demonstrated ability to drive Customer Satisfaction and maintain a positive Customer Experience across multiple communication channels.
- Strong Customer Service skills, including active listening, empathy, clear communication, and professional conflict resolution.
- Proficiency with CRM or call center software, basic computer skills, and accurate data entry.
- Previous experience in a senior or lead customer service position in home services or a related industry is preferred.
- Ability to work on-site in Clermont, FL, with reliable attendance and time management.
- High school diploma or equivalent required; additional education or certifications in customer service or business are a plus.
- Strong teamwork, problem-solving, and organizational skills, with a commitment to performance and continuous improvement.
- Service Titan experience is a plus.