User Experience Researcher

Position Summary

Optomi, in partnership with a leading financial services organization, is seeking a UX Researcher to join its Innovation team. This individual will lead strategic research initiatives that help de-risk executive decisions, uncover customer insights, and shape long-term business strategy. Unlike traditional product or UX research roles, this position focuses on executive-level initiatives by designing and executing end-to-end research programs and translating findings into actionable business recommendations.

What the Right Candidate Will Enjoy

• Leading high-impact research that influences strategic business decisions.
• Partnering with cross-functional teams across Innovation, Business, UX, Marketing, IT, and Analytics.
• Working on a variety of research initiatives supporting executive priorities.
• Presenting insights and recommendations directly to business stakeholders.

What Type of Experience the Right Candidate Has

• 8–10 years of experience in UX Research, Customer Experience (CX), Market Research, Human-Centered Design, or a related field.
• Experience leading end-to-end qualitative and quantitative research studies.
• Strong mixed-methods research expertise and ability to determine the best methodology for each project.
• Proven experience synthesizing research findings into clear, strategic recommendations.
• Excellent communication and presentation skills with the ability to explain complex findings to non-technical audiences.
• Experience with research platforms such as UserTesting, Researcher in Copilot, Resonate, or similar tools.
• Financial services or other regulated industry experience is preferred.

What the Responsibilities Are of the Right Candidate

• Lead end-to-end qualitative and quantitative research initiatives that inform strategic business decisions.
• Design research plans and execute interviews, usability studies, surveys, and other research activities.
• Collaborate with cross-functional stakeholders to identify research opportunities and business needs.
• Analyze research findings and synthesize insights into executive-ready recommendations.
• Present research outcomes in a clear, engaging, and accessible manner.
• Influence strategic initiatives through evidence-based insights and customer research.
• Utilize appropriate research methodologies and tools to answer complex business questions.
• Manage multiple research initiatives while delivering high-quality insights and recommendations.