Telecommunications Administrator

Optomi, in partnership with a leader in the materials industry, is seeking an experienced Telecommunications Admin. This individual will have experience with Teams Voice, ideally migrating devices over to Voice. Also, it would be preferred to have Intune OR Ring Central experience. This is an onsite role in the Johns Creek area!

Responsibilities:

• Responsible for supporting and maintaining Teams Voice throughout all locations.
• Provide direct technical support for the planning, coordination, and implementation of Teams Voice migrations, new releases, upgrades, or changes throughout the organization.
• Responsible for supporting and maintaining different telephone systems that are in production at other locations throughout the organization until they have been replaced by Teams Voice.
• Work with members of either the Systems & Operations team, the Network Operations team, or the Service Desk team to ensure high-quality customer service is provided throughout the organization.
• Responsible for mobile phone services throughout the organization which will include support, activations, deactivations, various device reporting, and carrier relationships.

Qualifications:

Minimum of 4 years’ relevant experience in Communications/VOIP systems

Minimum of 2 years’ experience with Microsoft Teams Voice.

Minimum of 2 years’ experience with Microsoft O365

Minimum of 2 years’ experience supporting mobile devices

Preferred:

• Proven subject matter expertise in Microsoft Teams Voice Administration and rollouts.
• Experience with Ring Central is a plus.
• Knowledge of QOS, Route Redistribution, Policy Routing, and Multicast techniques is essential.
• 2 years of experience with Microsoft Teams, Skype for Business Online/OnPrem, Enterprise Voice/Unified Communication (SBC, VoIP, PBX).
• Experience with Active Directory.
• Experience with Multi-vendor hardware and software solutions.
• Extensive knowledge of Microsoft server operating systems