Product Support Analyst

Product Support Analyst (Hybrid)

Optomi, in partnership with an American multinational fast-food corporation is looking for a Product Support Analyst who can design, deploy, and configure customer-facing infrastructures, applications, and services. This individual will design and manage cloud environments that meet enterprise-grade SLA standards, resolve customer escalations, and implement processes, procedures, and automations to prevent issue recurrence.

What the right candidate will enjoy:

• Work for one of the world’s largest restaurant companies
• Highly competitive pay and growth opportunities!

Experience of the right candidate:

• Standard troubleshooting
• Must be a self starter
• Tier 1 support
• Requires a college degree (or equivalent) with up to one year of experience but may not have any.
• Has conceptual knowledge of theories, principles, and practices within discipline and industry.

Responsibilities of the right candidate:

• Design, deploy and configure various customer facing infrastructures, application, and services.
• Design and manage Cloud Infrastructure and services that meet enterprise grade SLA standards.
• Resolve customer escalations and help prevent reiteration of those incidents by creating processes, procedures, and automations.
• Monitor, diagnose, and resolve urgent production issues during period potentially off normal business hours.
• Create and deploy scalable monitoring systems for massively growing global infrastructure.
• Write, augment, and maintain production documentations.