What are the responsibilities and job description for the Junior Product Support Analyst position at A-Line Staffing Solutions?
Title: Product Support Analyst ILocation: Irvine, CA - HybridRate: $30/HrNote: This position is a contract on W2, and is NOT open to C2C.Position Summary The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of Front of House platforms, specifically the electronic Prep system (Prep E). This role directly impacts the business by empowering our software development teams to deploy agile enhancements to this cutting-edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level. With this position, you’ll have the opportunity to work with industry-leading tools such as DataDog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer. DutiesLead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability.Support the enhancement of our monitoring and alerting solutions (DataDog, Grafana, AWS Lambda)Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurantsBuild tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability. QualificationsAt least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE spaceStrong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You’re a skilled storyteller who can engage stakeholders at all levels.Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object oriented programming and scripting language, Infrastructure as CodeBachelor’s degree in related discipline or equivalent work experienceIf you think this position is a good fit for you, please reach out to me - feel free e-mail me, or apply to this posting!Andrew TorchineAtorchine@alinestaffing.com
Salary : $30