Platform Engineer

Optomi, in partnership with a leading financial technology company, is seeking an experienced Sr. Platform Engineer for a hybrid opportunity in Orlando, FL!

This role supports critical technology platforms tied to cruise operations, so the work is highly visible, fast-paced, and truly impactful. The right candidate will serve as a technical escalation point across business teams, infrastructure partners, and vendors to troubleshoot issues, identify root cause, and improve long-term platform reliability.

What the right candidate will enjoy:

• A hybrid work environment in Orlando, FL
• Being the technical “go-to” for complex production issues
• Working across databases, Windows Server, networking, cloud platforms, and vendor applications
• Partnering with business teams, vendors, and infrastructure teams to drive real resolutions
• Helping improve reliability, automation, documentation, and long-term platform performance

Experience of the right candidate:

• 5 years of advanced troubleshooting experience in platform engineering, application support, operations, SRE, DevOps, or a similar role
• Strong experience owning complex production issues and driving root-cause resolution
• Hands-on database experience, including SQL query writing, data analysis, and troubleshooting
• Experience with Microsoft SQL Server, Oracle, and Windows Server
• Understanding of networking, firewalls, data flow, and connectivity troubleshooting
• Experience supporting vendor-based applications or business-critical software platforms
• Experience working with vendors, infrastructure teams, server teams, and business stakeholders
• Familiarity with incident, problem, and change management processes
• Ability to support a low-volume 24/7 on-call rotation for critical systems

Responsibilities of the right candidate:

• Serve as the technical point of contact for vendors, infrastructure teams, and business partners
• Troubleshoot complex production issues across applications, databases, Windows Server, networking, firewalls, and connectivity
• Use SQL queries and data analysis to investigate issues and support root-cause analysis
• Support business-critical vendor applications and software platforms
• Maintain platform stability, reliability, and performance through day-to-day operational support
• Support upgrades, releases, roadmap initiatives, infrastructure projects, and automation efforts
• Participate in incident, problem, and change management
• Maintain runbooks, documentation, and knowledge articles
• Coordinate across technical and business teams to drive issues to resolution
• Bring urgency, ownership, and a solutions-first mindset to critical platform support

Nice to have experience:

• Cloud experience with AWS, Azure, or GCP
• AWS EC2 experience
• ServiceNow experience
• CI/CD, deployment tooling, scripting, or automation experience
• Experience in highly visible, regulated, or operationally complex environments
• Cruise, logistics, marine operations, medical systems, or risk management industry experience
• Experience with AMOS, SeaCare, Crunchtime, or MXP