What are the responsibilities and job description for the Desktop Support Engineer position at Optomi?
Desktop Support Administrator
Job Type: Full-Time | Location: On-site (Olive Branch, Mississippi)
Optomi, in partnership with one of our premier clients, is seeking a proactive and detail-oriented Desktop Support Technician to provide on-site IT support for our internal users in Mississippi. This position is responsible for end-to-end desktop support, including hardware provisioning, imaging, application management, user access control, and endpoint security, with a strong focus on Windows-based environments.
As the sole IT presence in this location, the ideal candidate must be highly self-sufficient, customer-focused, and capable of managing technical needs independently. This role supports Windows 10-to-11 upgrade efforts and leverages tools like Intune, Group Policies, and Office 365.
What the Right Candidate will Enjoy:
- Be the go-to IT expert supporting a local team while collaborating with broader corporate IT!
- Work in a role that values autonomy, ownership, and hands-on problem-solving!
- Join a supportive team that values operational excellence and technical innovation!
Experience of the Right Candidate:
- 2-5 years of hands-on experience in desktop support or IT operations.
- Strong expertise in Windows 10 and Windows 11 environments.
- Proficiency with Intune, Group Policies, and Active Directory.
- Familiarity with Office 365, Adobe, and related desktop applications.
- Experience with hardware imaging, deployment, and support.
- Strong troubleshooting skills and the ability to work independently.
- Excellent customer service and communication skills.
- Ability to lift and move computer equipment.
Responsibilities of the Right Candidate:
- Provide hands-on technical support for desktops, laptops, and peripherals in a 100% Windows-based environment.
- Troubleshoot and resolve software, hardware, and network connectivity issues.
- Maintain and streamline processes for imaging, configuration, and deployment of machines (Windows 10 and 11).
- Provide support for desktop applications, including Microsoft 365, Adobe, and other productivity tools.
- Manage and maintain Intune configurations and Group Policies to enforce desktop standards.
- Assist with the administration of desktop application rollouts and updates.
- Perform endpoint security support including patching, antivirus, and encryption monitoring.
- Handle Active Directory user provisioning, permissions management, and file share access control.
- Ensure proper access controls are applied and adjusted as users change roles or leave the organization.
- Perform hardware imaging, setup, shipping/receiving, and break/fix tasks on-site.
- Manage inventory of desktop hardware and software, ensuring accurate asset tracking and availability.
- Provide shipping and receiving support for IT equipment and coordinate with remote IT teams as needed.
- Identify opportunities to streamline and document desktop support processes.
- Maintain accurate records of support issues and resolutions using ticketing systems.
