What are the responsibilities and job description for the Information Technology Support Analyst position at Optomi?
Information Technology Support Analyst | Hybrid | 2-3x days on site | Evansville, IN
Optomi, in partnership with a leading financial services organization is seeking experienced Information Technology Support Analyst to join their team in Evansville, IN (Hybrid – 2–3 days onsite per week)! This is an exciting opportunity for a proactive and detail-oriented professional to monitor critical systems across on-premises and cloud infrastructures (Azure and AWS), resolve issues efficiently, and ensure optimal system performance.
What the right candidate will enjoy!
- Hybrid schedule (2–3 days onsite per week)
- Opportunity to work with cutting-edge cloud monitoring tools (Azure, AWS, Grafana, OpsRamp, BigPanda, Elastic, AppDynamics, etc.)
- Collaborative environment focused on continual improvement
Experience of the right candidate:
- At least 1 year of experience in technical support, IT monitoring, or system operations
- Fundamental understanding of networking concepts (TCP/IP, DNS, HTTP, etc.) and IT infrastructure (servers, databases, cloud services such as Azure and AWS)
- Familiarity with monitoring tools and systems to track and report system health/performance
- Strong analytical, problem-solving, and communication skills
- Ability to manage multiple tasks accurately in a fast-paced environment
- Customer service-oriented with a focus on resolving issues efficiently
- Desired: Knowledge of observability best practices, cloud-based monitoring services (AWS CloudWatch, Azure Monitor), or certifications (CompTIA A , Network , AWS Cloud Practitioner, Microsoft Azure Fundamentals, etc.)
Responsibilities of the right candidate:
- Monitor and respond to system alerts/notifications from platforms including Azure, AWS, networks, applications, servers, and databases
- Diagnose and resolve basic technical issues related to system performance, connectivity, and cloud resources
- Escalate complex issues to senior analysts or technical teams as needed
- Document incidents, resolutions, and follow-up actions accurately
- Perform regular health checks and reporting on on-premises and cloud systems
- Provide first-level support to clients/end-users via phone, email, or ticketing systems
- Respond to alerts and conduct preventive tasks to maintain system availability
- Collaborate with cross-functional teams to improve incident response times and efficiency
- Stay updated on best practices and emerging monitoring technologies
Salary : $25 - $30
