What are the responsibilities and job description for the Non Technical Business Analyst position at Optimal Inc.?
Job Description:
Learning Technology Specialist (Contract) (Learning Platforms / LMS-LXP Support)
Role Purpose
Deliver hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. Support includes LMS-to-LMS migration, data validation, and platform stabilization, with an emphasis on execution rather than ownership or migration leadership.
Key Responsibilities
Platform AdministrationSupport
- Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
- Configure courses, curricula, assignments, audiences, and learning paths
- Perform quality checks on content, metadata, and learner experience
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Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
Operational Execution - Assist with content uploads, testing, and validation (SCORM/xAPI)
- Support release testing, regression testing, and post-release verification
- Execute configuration changes based on defined requirements
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Help burn down operational backlogs (tickets, cleanup, reporting requests)
Data, ReportingIntegrations (Support-Level) - Run and validate standard LMS/LXP reports
- Support data checks related to completions, assignments, and user access
- Assist with Workday user file validation and issue identification (no ownership of integration design)
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Document issues and patterns for escalation to IT or vendors
VendorStakeholder Support - Work with platform vendor support teams on tickets and defects
- Support internal stakeholders (L&D, HR, IT) by answering platform questions
- Document solutions, FAQs, and standard operating procedures
Required SkillsExperience
- 5 years supporting enterprise LMS/LXP platforms
- Bachelor's degree in Leanring or equivalent years of experience and lesser degree
- Strong understanding of LMS administration, learning assignments, and reporting
- Experience working with SCORM/xAPI content
- Comfortable working from defined requirements and processes
- Strong documentation and communication skills
- Experience with Cornerstone, Degreed, or Workday
- Familiarity with ServiceNow or ticketing workflows
- Experience supporting platform upgrades or stabilization periods
1st shift Monday-Friday 8-5, flex 7-4 on hours possible