Non-Technical Business Systems Analyst

The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.

Learning Technology Specialist (Contract)

(Learning Platforms / LMS-LXP Support)

Role Purpose

Deliver hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. Support includes LMS-to-LMS migration, data validation, and platform stabilization, with an emphasis on execution rather than ownership or migration leadership.

Key Responsibilities

• Platform Administration & Support
• Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
• Configure courses, curricula, assignments, audiences, and learning paths
• Perform quality checks on content, metadata, and learner experience
• Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
• Operational Execution
• Assist with content uploads, testing, and validation (SCORM/xAPI)
• Support release testing, regression testing, and post-release verification
• Execute configuration changes based on defined requirements
• Help burn down operational backlogs (tickets, cleanup, reporting requests)
• Data, Reporting & Integrations (Support-Level)
• Run and validate standard LMS/LXP reports
• Support data checks related to completions, assignments, and user access
• Assist with Workday user file validation and issue identification (no ownership of integration design)
• Document issues and patterns for escalation to IT or vendors
• Vendor & Stakeholder Support
• Work with platform vendor support teams on tickets and defects
• Support internal stakeholders (L&D, HR, IT) by answering platform questions
• Document solutions, FAQs, and standard operating procedures
  

Required Skills & Experience

• 5 years supporting enterprise LMS/LXP platforms
• Bachelor's degree in Leanring or equivalent years of experience and lesser degree
• Strong understanding of LMS administration, learning assignments, and reporting
• Experience working with SCORM/xAPI content
• Comfortable working from defined requirements and processes
• Strong documentation and communication skills
• Experience with Cornerstone, Degreed, or Workday
• Familiarity with ServiceNow or ticketing workflows
• Experience supporting platform upgrades or stabilization periods
  
  

What are the top 3 Skills this candidate must have?

• System User Testing, Data Validation, Documentation
  
  

What type of personality performs best within your team, given the overall environment, and workplace dynamic (energetic, heads down, process driven, etc.)?

• Adaptability, strong team orientation, and effective communication.
  
  

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

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You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at info@fasttek.com.