JOB COACH

Description

SUMMARY

The Job Coach at Opportunity Village provides essential support to individuals with intellectual and developmental disabilities (IDD) in community-based jobs. This role includes job coaching, on-the-job training, and ongoing follow-up services to ensure success and job retention. The Job Coach works closely with both individuals and employers to facilitate job integration and skill development through personalized coaching, helping individuals meet workplace expectations and thrive in their roles.

In this role, the Job Coach is dedicated to empowering individuals, encouraging personal growth, and ensuring they can thrive in their jobs, providing both practical support and advocacy to foster an inclusive, supportive work environment. The Job Coach also monitors job performance, addresses challenges, and ensures compliance with Opportunity Village policies and relevant regulations, while fostering long-term success in each individual's chosen employment setting.

Embrace Opportunity Village's core values by cultivating positive and meaningful CONNECTIONS with participants and team members, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Utilize appropriate methods for working with individuals with intellectual or physical disabilities.
2. Deliver follow-along services to ensure long-term job success, making necessary adjustments to training and support strategies.
3. Advocate for individuals at their workplaces, ensuring that necessary accommodations and modifications are in place.
4. Work with individuals at their workplaces to provide guidance, feedback, and insights on completing job tasks more effectively and efficiently, ensuring alignment with employer expectations.
5. Responsible for maintaining professional positive relationships with community referral sources and area businesses to maintain existing lines of business.
6. Build and maintain professional relationships with community employers, acting as a liaison between the business and the individual to promote success.
7. Collaborate with BVR, DRC, and other stakeholders to ensure that each individual's employment goals are met.
8. Participates in all required meetings with the individual's DRC Service Coordinator and support team.
9. Prepares any needed documentation as required by DRC.
10. Prepares all necessary documentation, including but not limited to departmental reports; interdisciplinary (ID) notes; incident reports; job coach monthly reports; mileage reimbursement requests, and submits within required timeframes.
11. Ensures all required documentation is properly located in each individual's electronic file. Requests updated documentation from DRC at least yearly to ensure the individuals' files are current and as up to date as possible.
12. Ensure compliance with all Federal and State regulations, as well as company policies and procedures, while assisting with coordination and communication with governing agencies (e.g., Adult Protective Services, local law enforcement, etc.)
13. Travel to a variety of locations in the Las Vegas area.
14. Must be able to meet all requirements of OV vehicle policies and travel:

• Between worksite locations
• Within the community

1. Report suspected Abuse, Neglect, Exploitation, Isolation, and Abandonment (ANEIA) immediately as mandated by state law.
2. Adhere to Opportunity Village's established policies and procedures.
3. May be assigned other duties as needed.

SUPERVISORY RESPONSIBILITIES

This position does not directly supervise OV team members but will guide and mentor participants within the program. 

Qualifications

SKILLS REQUIRED

• Ability to communicate effectively with individuals, team members, and supervisors (verbal and written).
• Must possess social perceptiveness to assess and understand others' reactions and behaviors.
• Ability to build rapport and establish positive relationships with individuals with disabilities, their families, and employers.
• Proficiency in providing personalized coaching and mentorship to support skill development and job success.
• Strong analytical and critical-thinking skills to identify challenges and develop effective solutions in the workplace.
• Ability to advocate for individuals' needs and rights, ensuring they receive appropriate support and accommodations.
• Excellent organizational skills to manage multiple cases, prioritize tasks, and meet deadlines effectively.
• Ability to accept and apply performance-based feedback.
• Flexibility to adjust coaching strategies based on individual needs and changing workplace environments.
• Understanding of best practices in job coaching, as well as relevant federal and state employment regulations.
• Ability to resolve multiple complex issues simultaneously while remaining calm in stressful situations.
• Ability to work effectively with individuals of varying abilities, applying patience, professionalism, and a supportive approach in all coaching interactions.

EDUCATION AND EXPERIENCE

• Required: High School Diploma or equivalent.
• Required: Minimum one (1) year work experience with case management, assessment, and analysis, preferably in behavioral health or with intellectual disabilities.
• Required: ACRE (Association of Community Rehabilitation Educators) Basic Employment Services certification within 90 days of employment. 
• Required: Must be 21 years of age or older.
• Required: Valid driver's license and clean driving record.
• Required: Current CPI certification within 30 days of employment
• Required: Current CPR and First Aid Certification within 30 days of employment
• Preferred: Experience working with individuals with disabilities.

PHYSICAL ABILITIES & WORK ENVIRONMENT

The physical demands described below are representative of those required of a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

• Ability to lift and move boxes up to forty (40) pounds.
• Ability to sit at a computer for prolonged periods.
• Ability to work in a typical office environment.
• Ability to work in various industry settings, including but not limited to environments such as corporate, industrial, educational, or healthcare.
• Have a high level of adaptability and the capacity to understand and navigate different work cultures and practices.
• Flexibility and readiness to travel between work locations, be in transit, or in temporary workspaces, as needed.
• Manual dexterity to operate office equipment and examine documents, records, and files.