What are the responsibilities and job description for the Branch Operations Manager position at Openwork?
We're Hiring: Operations Manager
Onsite - Locust Grove, GA
As an Operations Manager at Openwork, you’ll play a critical role in keeping our branch running smoothly while guiding and supporting a team of recruiters. This is a player–coach role where you’ll carry your own recruiting desk and contribute to placement success, while also coaching recruiters, driving KPIs, improving recruiting processes, and ensuring exceptional client and talent experiences. This role is a chance to combine leadership, strategy, and hands-on execution to help your team thrive.
What You'll Do:
- Lead, mentor, and develop recruiters to ensure team KPIs and goals are met
- Manage your own desk to drive weekly GP and deliver placements
- Optimize recruiting operations and processes for efficiency and compliance
- Partner with recruiters to support client needs, manage escalations, and participate in higher-level client interactions such as QBRs
- Maintain a positive, empowering team culture and model Openwork values daily
- Track, analyze, and communicate team performance and operational progress to the Market Manager
You’re a strong match if you’re:
- A natural player–coach who leads by example
- Comfortable managing multiple priorities and staying resilient under pressure
- Skilled at influencing and motivating a team to achieve goals
- Passionate about developing others and seeing them succeed
- Able to think strategically, with business acumen to handle higher-level client conversations
- Organized, detail-oriented, and process-driven
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🤝 Why Openwork?
Openwork is a high-growth, people-first staffing company reimagining what modern hiring can be. Privately owned and proudly independent, we move fast, think big, and give every team member a real seat at the table. With over 50 years of experience, we’re combining industry expertise with a fresh, innovative approach bringing ease, accessibility, and thoughtfulness to every step of the hiring journey. With over 50 years of experience, Openwork is reimagining staffing—bringing ease, accessibility, and thoughtfulness to every step. We’re proud to be recognized as a ClearlyRated Best of Staffing® winner and one of SIA’s Fastest Growing Staffing Companies.