Workplace Solutions Manager

Are you a service-driven leader who thrives in a fast-paced, professional environment? We’re looking for a Workplace Solutions Manager to lead and elevate the day-to-day experience of our Chicago office. In this role, you’ll be at the center of workplace operations, driving service excellence, supporting a high-performing team, and ensuring every interaction and space reflects a best-in-class employee experience.

This is an opportunity to take ownership of a highly visible function where hospitality meets operations. You’ll lead a small but impactful team, streamline workflows, and continuously enhance how workplace services are delivered across the office.

What You’ll Do:

Lead & Elevate the Workplace Experience

• Oversee daily operations of workplace services including concierge, print, and office services
• Set the tone for service excellence, ensuring a consistent, high-touch experience for employees and guests
• Act as the primary owner of workplace requests, ensuring timely response, follow-through, and quality delivery

Manage & Develop a High-Performing Team

• Lead, coach, and support a team of workplace professionals, fostering accountability and growth
• Provide real-time guidance and feedback to ensure service standards are consistently met
• Partner with leadership on performance management and ongoing team development

Drive Operational Excellence

• Optimize workflows and service delivery to improve efficiency and responsiveness
• Maintain and enhance reporting and operational tracking using tools like Excel and Outlook
• Ensure workplace spaces, including conference rooms, pantries, and shared areas are consistently organized, stocked, and operating smoothly

Coordinate Workplace Logistics

• Oversee onboarding/offboarding workspace setup and employee moves
• Manage seating, floor plans, and access needs across the office
• Partner with vendors and building management to proactively address workplace needs

Ensure Seamless Daily Operations

• Manage scheduling, timecards, and coverage to ensure uninterrupted service
• Troubleshoot day-to-day operational challenges with a solutions-oriented mindset
• Keep leadership informed on site performance, trends, and opportunities for improvement

What You Bring:

• Experience in workplace operations, hospitality, or office services management
• Proven ability to lead and motivate a team in a service-focused environment
• Strong organizational skills with a high attention to detail
• A proactive, solutions-oriented mindset with the ability to prioritize in a dynamic setting
• Comfort using Excel, Outlook, and learning new systems and tools
• A polished, professional presence with a passion for delivering exceptional service

Why This Role

This is more than just managing operations, it’s about shaping the daily experience of a workplace. You’ll have the autonomy to improve processes, influence service standards, and make a tangible impact on how employees experience their environment every day.

If you’re someone who takes pride in creating seamless, high-quality experiences and enjoys leading from the front, this role offers the visibility and ownership to do just that.

We provide equal employment opportunities to all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.