Hospitality Specialist

The Hospitality Associate serves as the front line of the workplace experience in our Salt Lake City office, delivering exceptional, client-focused service across reception, meeting support, and office operations. This role is ideal for someone who thrives in a fast-paced environment and takes pride in creating a welcoming, polished, and highly functional workspace.

Shift: Monday-Friday

Hours: 8am-5pm

Pay: $24.27

Key Responsibilities

Reception & Guest Experience

• Greet and welcome all visitors and clients with a professional, friendly approach
• Offer refreshments and ensure guests feel comfortable and supported
• Manage visitor check-ins and maintain accurate records in the building system
• Coordinate with lobby/security teams to ensure seamless building access
• Answer and direct incoming calls, including internal lines
• Escort guests to meeting rooms and provide tours when needed
• Assist with guest needs such as Wi-Fi access, room codes, transportation, and coat/luggage handling
• Distribute welcome materials with directions and key office information
• Track and audit temporary badges daily, ensuring proper return and compliance

Meeting & Event Support

• Set up meeting rooms to meet client expectations (AV, lighting, temperature, supplies)
• Coordinate catering setup and breakdown
• Monitor room schedules, attendance, and usage
• Reclaim unused meeting space when necessary
• Partner with facilities to address any maintenance or appearance concerns
• Ensure all equipment is properly stored and secured after use

Workspace & Office Upkeep

• Maintain shared and mobile workspaces to ensure a clean, organized environment
• Reset spaces as needed to maintain a professional appearance

Kitchen & Pantry Management

• Maintain cleanliness in kitchen and pantry areas
• Manage inventory and restock supplies (coffee, snacks, office essentials)
• Coordinate supply orders to ensure consistent availability

Mail, Records & Office Services

• Process incoming mail and prepare for distribution
• Manage records intake, scanning, and tracking
• Assist with printing, binding, labeling, and shipping requests
• Coordinate larger print jobs with internal or external vendors

Facilities & Operations Support

• Submit and follow up on maintenance requests (cleaning, lighting, HVAC, etc.)
• Maintain strong communication across teams via email, phone, and chat
• Keep updated resources such as local dining and delivery options

Qualifications & Skills

• Strong customer service mindset with a “client-first” approach
• Professional demeanor with excellent communication skills
• Ability to multitask in a fast-paced environment
• High attention to detail and strong organizational skills
• Comfortable interacting with individuals at all professional levels
• Adaptable, proactive, and solutions-oriented

Physical Requirements

• Ability to stand and walk for extended periods
• Comfortable working in a fast-paced, high-energy environment

What Sets You Apart

• Positive attitude with energy and professionalism
• Ability to anticipate needs and provide proactive solutions
• Strong listening skills and attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.