Office Services Associate

The Office Services Associate plays a key role in keeping daily office operations running smoothly by providing high-quality support across back-office services, hospitality, mail handling, and reprographics.

Key Responsibilities

Account Management

• Serve as the main point of contact between the client and operations team, ensuring clear communication and strong relationships
• Manage daily operational needs, responding promptly to requests and resolving issues efficiently
• Maintain a professional office appearance, including signage, communications, and overall organization
• Contribute to leadership discussions by sharing updates, challenges, and opportunities

Process & Operations

• Support the development and improvement of policies, procedures, and service standards
• Monitor KPIs and ensure service levels are consistently met
• Identify opportunities to improve processes and implement effective solutions
• Maintain accurate and up-to-date operational documentation

Client Experience

• Deliver a high level of service by addressing inquiries, concerns, and feedback quickly and effectively
• Conduct regular walkthroughs to ensure the workspace is clean, organized, and welcoming
• Provide hands-on hospitality support, including greeting guests and assisting with workspace needs
• Support flexible workplace practices, including room scheduling and occupancy management

Facilities Support

• Assist with office moves, meeting setups, and space coordination
• Perform light maintenance tasks and ensure shared spaces are well maintained
• Monitor cleanliness, restock supplies, and coordinate with facilities as needed

Mail Services

• Sort and distribute incoming mail accurately
• Process outgoing mail, including certified and special deliveries
• Manage internal mail runs and postage equipment

Meeting & Print Support

• Ensure meeting rooms are ready and properly maintained
• Provide print and reprographics support, including copying, binding, and quality checks
• Maintain equipment and support basic troubleshooting

Training & Development

• Participate in ongoing training to stay current on tools, systems, and best practices

Qualifications

• High school diploma required; college degree preferred
• At least 1 year of relevant experience
• Strong communication and customer service skills
• Proficiency in Microsoft Office
• Ability to multitask in a fast-paced environment
• Team-oriented with a positive, professional attitude
• Ability to handle confidential information with discretion

Core Competencies

• Client-focused mindset
• Attention to detail and accuracy
• Strong organizational and problem-solving skills
• Adaptability and ability to prioritize changing demands
• Comfort working with technology

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.