Hospitality Specialist

The Floor Host serves as the primary point of contact on the office floor, delivering a high-touch, hospitality-driven experience for employees, clients, and visitors. This role provides visible, proactive support across the workplace by assisting with meetings, answering questions, and ensuring the office environment remains organized, professional, and welcoming.

The ideal candidate is service-oriented, detail-focused, and thrives in a fast-paced corporate environment where providing exceptional workplace experiences is a priority.

Pay: $22.89

Key Responsibilities

Workplace & Guest Experience

• Serve as the go-to resource on the office floor, assisting employees, guests, and visitors with questions, directions, and workplace support.
• Deliver a hospitality-focused experience, ensuring all guests feel welcomed and supported.
• Act as a brand ambassador, representing the organization with professionalism and a client-first mindset.
• Respond to requests and inquiries in person, by email, or by phone in a timely and knowledgeable manner.

Meeting & Event Support

• Provide real-time support for meetings across office floors, connecting with meeting organizers and guests as meetings begin.
• Confirm meeting room requirements in advance, including lighting, supplies, temperature, and audio/visual equipment.
• Monitor meeting rooms to ensure proper usage, confirm attendance, and identify no-show reservations.
• Reset meeting rooms after events and return equipment to designated storage areas.
• Provide meeting organizers with contact information for additional support during meetings.

Workspace & Floor Management

• Conduct regular floor inspections to ensure meeting rooms, common areas, and workspaces remain clean, organized, and professional.
• Support the organization’s hoteling and mobile workspace culture by assisting employees with workspace reservations.
• Monitor meeting room occupancy and reclaim unused rooms when necessary to maximize workspace availability.
• Work closely with facilities teams to report and resolve issues such as lighting problems, damaged furniture, or maintenance concerns.

Operations & Reporting

• Capture and report data related to customer interactions and workplace support requests.
• Maintain knowledge of internal events, workplace policies, and office procedures to assist employees and guests effectively.
• Ensure compliance with company and client policies, including safety and operational procedures.

Training & Development

• Participate in required training programs and ongoing professional development to support workplace service excellence.

Qualifications

• 2–3 years of experience in hospitality, hotel operations, workplace experience, event coordination, or customer service
• Strong technical skills, including Microsoft Office, Google Workspace, and familiarity with audio/visual equipment
• Ability to work in a fast-paced environment and manage multiple priorities
• Excellent communication and interpersonal skills
• Professional demeanor with a strong customer service mindset
• Ability to stand and move throughout the office floor for extended periods

Core Competencies

• Client-first service mentality
• Strong attention to detail and organizational skills
• Ability to multitask and adapt in a fast-changing environment
• Effective decision-making and problem-solving skills
• Excellent verbal and written communication
• Ability to identify both stated and unstated client needs
• Flexibility, adaptability, and strong prioritization skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.