IT & Security Operations Specialist

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmark of this company. The focus is on high-performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including onboarding, settlement pay, compliance, insurance, and recruiting.

General Summary

The IT and Security Operations Specialist is a hybrid role responsible for both the day-to-day internal IT operations of Openforce and supporting the company’s broader security posture. This role serves as the primary liaison with our Managed Service Provider (MSP), ensuring service delivery meets organizational expectations while independently managing areas that fall outside the MSP’s scope.

In addition to IT responsibilities, this role plays an active part in Openforce’s security operations, participating in incident response, supporting anti-fraud efforts, and managing physical security systems. This person will also serve as the system administrator for the Openforce SaaS platform and manage back-office software accounts and vendor relationships.

We are looking for a self-motivated professional who takes ownership of both the technical and operational aspects of this role, maintains a high standard of organization, and brings a security-minded approach to everything they do.

Job Duties

IT MSPs Management

• Serve as the primary point of contact and relationship owner for our MSP, managing service delivery, escalations, and SLA compliance.
• Coordinate with MSPs on onboarding/offboarding, incident response, patching schedules, and ongoing project work.
• Manage and review monthly IT expense reports, including MSP invoices, software subscriptions, and hardware expenditures.
• Evaluate and manage back-office software service accounts and vendor relationships, ensuring renewals, licensing, and cost accuracy.
  
  

Office Technology

• Manage and maintain the physical security system in the office, including access control, cameras, and alarm systems.
• Serve as the point of contact for physical security vendors and coordinate any repairs, upgrades, or access changes.
• Ensure physical security policies are enforced and access logs are reviewed as part of routine security hygiene.
• Maintain a well-organized, clearly documented IT presence in the office, including asset tags, storage, cable management, and documentation.
• Manage all AV equipment in the office, including conference room setups, displays, and video conferencing hardware.
  
  

Security Operations and Incident Response

• Serve as an active member of the Openforce Incident Response team, participating in detection, containment, and remediation efforts.
• Support anti-fraud prevention and investigation efforts, assisting in the identification and analysis of suspicious activity.
• Oversee company security controls and tools
  
  

SaaS Application Administration

• Serve as the system administrator for the Openforce SaaS platform, managing configurations, user access, and internal support requests.
• Assist in the setup and integration of new platform tools and software solutions as the business grows.
• Document system configurations, integrations, and administrative procedures.
• Monitor software performance and escalate issues to vendors or engineering as appropriate.
  
  

Qualifications

Key Competencies:

• Communication – Expresses ideas clearly and concisely in both written and verbal form. Summarizes understanding to confirm alignment and prevent miscommunication.
• Customer Orientation – Demonstrates genuine concern for the satisfaction of internal stakeholders; approaches support interactions with empathy and urgency.
• Security Mindset – Approaches all IT and operational decisions with security as a primary consideration. Identifies risks proactively and raises concerns appropriately.
• Analytical Thinking – Tackles problems using a logical, systematic approach; comfortable working through ambiguous or technical situations independently.
• Organizational Excellence – Maintains high standards for inventory accuracy, documentation, and asset management. Takes pride in a clean, well-organized work environment.
• Relationship Building – Builds constructive working relationships with internal teams, the MSPs, and technology vendors. Balances vendor accountability with collaborative partnership.
• Technical Expertise – Effectively applies technical knowledge across a range of IT and security domains; comfortable working across helpdesk, security operations, and SaaS administration.
• Ownership and Initiative – Takes ownership of responsibilities without being directed. Proactively identifies improvements and implements solutions rather than waiting for problems to escalate.
  
  

Education And Qualifications

• Bachelor’s Degree or equivalent; minimum of community college coursework in IT or a related field preferred.
• 3–5 years of experience in IT support, IT operations, or a combined IT/security role.
• Working knowledge of Windows and macOS environments, including MS 365 administration.
• Experience working with or managing a Managed Service Provider (MSP) relationship preferred.
• Familiarity with physical security systems (access control, CCTV) is a plus.
• Experience with SaaS platform administration (e.g., Monday.com, Atlassian, Auth0, or similar).
• Basic understanding of security concepts including incident response, endpoint security, and identity management.
• Experience managing hardware inventory and asset lifecycle processes.
• Strong documentation skills; experience with ticketing systems and process documentation.
• Must be willing to learn new technologies and adapt to an evolving security landscape.
• Must be able to lift and carry 10 pounds.
  
  

This is a salaried, exempt position that reports to the VP of IT and Security. This is an on-site position.

The Perks

• Continued training and career development, including support for security certifications.
• Full Benefits Package including Medical, Dental, Vision, and 401(k).
• Vacation and Holiday pay.
• Casual dress code and collaborative office environment.
  
  

Passion, excellence, respect, accountability, and having fun are just the beginning. Openforce believes that our culture is at the core of what makes us successful. We are looking for someone who understands good culture and will help shape it as it evolves.

Disclaimer

These essential job functions and key competencies are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function and key competencies lists are intended to be a guide rather than a limitation. Openforce possesses the right to add new responsibilities to the lists as business demands dictate. By identifying essential job functions and key competencies, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.