What are the responsibilities and job description for the IT Operations Specialist position at WorkGenius Group?
Title: IT Operations Specialist
Industry: Technology
Location: Scottsdale, AZ
Duration: ~6 Months
Responsibilities
ref_id: f8f2751d-4ad1-4c5b-a1bd-6fe54fa0a133
Industry: Technology
Location: Scottsdale, AZ
Duration: ~6 Months
Responsibilities
- Shadowing and documenting live operational workflows, dependencies, and system interactions
- Mapping technical processes and identifying bottlenecks or inefficiencies
- Coordinating with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
- Drafting clear process documentation and improvement recommendations
- Communicating findings to both technical and non-technical stakeholders
- Strong technical documentation and analytical capability
- Excellent communication and interpersonal skills
- Prior hands-on experience in at least two of the following: Windows workstation support, real-time operations or command-center environments, TCP/IP networking or systems administration, web application or infrastructure troubleshooting
- Experience in NOC/SOC/Operations Center or equivalent 24x7 support environment
- 5 years of relevant technical experience
- IT Operations
- Technical Documentation
- Systems Administration
- TCP/IP Networking
- Real-Time Operations
- Troubleshooting
- Process Improvement
- Cross-Functional Coordination
- DevOps Collaboration
- Fast-Paced Environment
ref_id: f8f2751d-4ad1-4c5b-a1bd-6fe54fa0a133
Salary : $52