What are the responsibilities and job description for the Territory Manager - Aesthetic/Medical Lasers (Connecticut / Massachusetts) position at Open Road Auto Group?
Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. With 50 years of engineering excellence and more than 30,000 systems installed globally, we’re known for breakthrough results, unmatched reliability, and unwavering customer commitment.
Our legacy is strong, our technology is exceptional and we’re just getting started.
The Territory Manager (TM) is a hybrid commercial role supporting the adoption, utilization, and commercial success of Fotona systems across the region. This dynamic contributor partners closely with Area Sales Managers (ASMs) to prospect, build pipeline, support closing activities, and ensure exceptional customer experience throughout the account lifecycle.
The TM drives growth by helping identify and engage new prospects while also supporting new-customer onboarding and post-installation needs to maximize customer success and satisfaction.
If you thrive in hands-on environments, build strong customer relationships, and are energized by blending customer-facing support with commercial execution, this role is for you.
Key Responsibilities2. Territory & Pipeline Management3. Cross-Functional Collaboration4. Post-Installation Support & Customer Success
We celebrate diversity and are committed to fostering an inclusive environment for all employees.
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Our legacy is strong, our technology is exceptional and we’re just getting started.
The Territory Manager (TM) is a hybrid commercial role supporting the adoption, utilization, and commercial success of Fotona systems across the region. This dynamic contributor partners closely with Area Sales Managers (ASMs) to prospect, build pipeline, support closing activities, and ensure exceptional customer experience throughout the account lifecycle.
The TM drives growth by helping identify and engage new prospects while also supporting new-customer onboarding and post-installation needs to maximize customer success and satisfaction.
If you thrive in hands-on environments, build strong customer relationships, and are energized by blending customer-facing support with commercial execution, this role is for you.
Key Responsibilities2. Territory & Pipeline Management3. Cross-Functional Collaboration4. Post-Installation Support & Customer Success
- Sales Support, Prospecting & Commercial Execution
- Partner with ASMs to identify, research, and qualify new prospects
- Execute outbound outreach and lead follow-up to support pipeline development
- Support product demonstrations, evaluations, proposals, and follow-up
- Assist ASMs in advancing opportunities and closing business
- Represent the brand at regional events, workshops, demos, and tradeshows
- Support tactics that grow utilization, referrals, and upsell opportunities
- Maintain CRM data to ensure pipeline visibility, territory insights, and action planning
- Monitor customer activity and flag at-risk accounts or utilization gaps
- Leverage data to prioritize account needs and commercial opportunities
- Support territory business reviews with ASMs, Clinical, and Marketing
- Partner closely with ASMs, Clinical Education, Customer Service, Marketing, and Operations
- Coordinate customer needs across training, service, logistics, and commercial execution
- Provide customer insights to cross-functional teams to help inform programs, messaging, and solutions
- Support customer-facing workshops, open houses, and other education/marketing events
- Serve as a primary point of contact for new customer onboarding and activation
- Support installation readiness and ensure a smooth site experience
- Coordinate training requirements with Clinical Education and Customer Service
- Deliver ongoing, high-touch account support to drive utilization and satisfaction
- Identify emerging customer needs and escalate service/training requests as needed
- Strengthen customer relationships to improve retention, referrals, and long-term value
- 2 years of sales or customer-facing experience; medical device, capital and/or aesthetics preferred
- Strong relationship-builder with a customer-first mindset
- Comfort learning and communicating clinical/technical product information
- Highly organized, accountable, and proactive in managing multiple priorities
- Experience supporting sales teams and/or customer education is a plus
- CRM fluency (Salesforce preferred)
- Strong written & verbal communication skills
- Bachelor’s degree preferred
- Ability to travel extensively regionally 50–70%
- Ability to relocate for future promotion is a must.
- Ability to drive within the territory daily.
- Ability to work flexible hours, including some evenings and weekends as needed.
- Ability to lift and carry up to 50 lbs. occasionally, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally.
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive and for extended periods frequently.Why Join Fotona:
- Blend customer success and commercial impact in a high-growth organization
- Be part of a fast-moving team with strong commitment to innovation and excellence
- Opportunity to grow into expanded commercial roles
- Base salary performance-based incentives
- Medical/Dental/Vision, Life and STD/LTD insurance, plus FSA/HSA/HRA options.
- 401(k) with company match
- Meaningful career development & advancement opportunities
We celebrate diversity and are committed to fostering an inclusive environment for all employees.
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