What are the responsibilities and job description for the Service Advisor position at Open Road Auto Group?
Company Description
Open Road Auto Group is the largest new and pre-owned vehicle retailer in the Tri-State area, specializing in the nation’s top automotive brands. With over 40 years of experience, Open Road is recognized for delivering a "Five-Star Customer Service Experience" to customers leasing, purchasing, or servicing vehicles. With 25 state-of-the-art facilities and 19 dealerships representing renowned brands like BMW, Mercedes-Benz, Honda, and Mazda, we are focused on excellence and customer satisfaction. Ranked as the 15th largest automotive group in the U.S. by Automotive News, our mission is to provide exceptional opportunities for our team members, customers, and communities through a commitment to service and quality.
Role Description
This is a full-time, on-site position located in the East Brunswick, NJ area for a Service Advisor. The Service Advisor will act as the primary point of contact for customers requiring vehicle servicing. Responsibilities include greeting customers, discussing service needs, providing cost estimates, scheduling service appointments, keeping customers updated on service status, and coordinating with technicians to ensure quality outcomes. Additionally, the Service Advisor will focus on delivering an exceptional customer service experience aligned with Open Road's values.
Qualifications
- Customer Service and Communication Skills: Strong interpersonal, verbal, and written communication skills with the ability to provide a high level of customer satisfaction.
- Technical and Industry Knowledge: Basic understanding of automotive systems, repair processes, and service operations.
- Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
- Problem-Solving Skills: Capability to identify customer concerns, provide resolutions, and ensure positive experiences.
- Proficiency in Software Tools: Familiarity with dealership management systems (DMS) and standard office software applications.
- Prior Experience: Previous experience in a service advisor, customer-facing, or automotive environment is preferred.
- Education: High school diploma or equivalent required; further education in automotive or customer service-related fields is a plus.
- Positive Attitude and Professionalism: A customer-centric approach with a commitment to upholding the company’s standards of excellence.