What are the responsibilities and job description for the Customer Service Representative - TPA position at OneTouch Direct?
Welcome to OneTouch Direct! We're not your ordinary call center; we pride ourselves on building a supportive and friendly environment where our team members can thrive. As a Customer Service Representative, you’ll be the friendly voice that assists our valued First Responder customers with their inquiries and concerns.
Your Role:
As a key member of our team, you'll be responsible for providing top-notch service to our First Responder customers, helping them navigate any questions or problems they may have. Whether it’s resolving an issue or simply providing information, your aim will be to ensure every customer leaves with a smile!
What You’ll Do:
- Tackle incoming calls to assist customers with their needs
- Resolve inquiries and provide solutions with a positive attitude
- Help customers understand our products and services
- Document customer interactions accurately to ensure a great experience
- Work collaboratively within a supportive team environment
What We’re Looking For:
- A friendly disposition and genuine desire to help others
- Strong communication skills that inspire confidence
- Ability to multitask while maintaining attention to detail
- Proficiency in basic computer skills and software applications
- Experience in customer service preferred, but we’re happy to train the right person!
- A high school diploma or equivalent
- Reliable and a team player who enjoys working with others
WHAT YOU’LL EXPERIENCE:
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2,000 per person!