What are the responsibilities and job description for the Chat Customer Support Representative - AT&T position at OneTouch Direct?
Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.
We are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.
GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
Your Role Will Include:
- Responding to customer inquiries via chat with a friendly and professional demeanor.
- Resolving issues and providing information about AT&T products and services.
- Handling customer complaints and questions effectively, ensuring satisfaction.
- Maintaining a positive attitude while managing multiple chat interactions simultaneously.
- Documenting conversations and ensuring follow-up where necessary.
- Excellent written communication skills with a friendly and clear tone.
- Previous experience in a customer service role, particularly in chat support, is a plus.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle high volumes of chat interactions efficiently.
- Familiarity with AT&T products and services is advantageous.
- Proficiency with computers and chat support software.
- Strong attention to detail and organizational skills.
- Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups