What are the responsibilities and job description for the Office Operations & Events Manager position at OneRail?
(Operations / Events / Travel / Culture Owner)
Department: Operations
Reports To: Chief Operations & Marketing Officer
Location: On-Site – OneRail Headquarters, Orlando, FL (32819)
FLSA Status: Exempt (Salary)
Overview
The Office Operations & Events Manager owns the full operational performance and in-office experience of OneRail’s headquarters. This role is responsible for ensuring the office runs efficiently, events are executed at a high level, and team engagement is consistently elevated.
This individual operates as both a strategic planner and hands-on executor—managing vendors, travel, events, and internal initiatives while leading the Workplace Experience Coordinator. Success in this role means the office operates without friction, events are delivered with precision, and the team feels consistently supported and engaged.
Responsibilities
Office Operations & Facilities
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.
Department: Operations
Reports To: Chief Operations & Marketing Officer
Location: On-Site – OneRail Headquarters, Orlando, FL (32819)
FLSA Status: Exempt (Salary)
Overview
The Office Operations & Events Manager owns the full operational performance and in-office experience of OneRail’s headquarters. This role is responsible for ensuring the office runs efficiently, events are executed at a high level, and team engagement is consistently elevated.
This individual operates as both a strategic planner and hands-on executor—managing vendors, travel, events, and internal initiatives while leading the Workplace Experience Coordinator. Success in this role means the office operates without friction, events are delivered with precision, and the team feels consistently supported and engaged.
Responsibilities
Office Operations & Facilities
- Own all day-to-day office operations, maintenance, and vendor relationships.
- Manage service requests, repairs, and ongoing facility upkeep.
- Oversee office supply procurement and operational readiness (non-kitchen).
- Manage shipping, mail logistics, and internal operational workflows.
- Directly manage and provide guidance to the Workplace Experience Coordinator.
- Set daily, weekly, and quality expectations for front-of-house operations.
- Ensure consistent execution of hospitality, cleanliness, and office standards.
- Own planning and execution of all company events, team outings, and internal gatherings.
- Lead quarterly fundraising events end-to-end (planning through execution).
- Serve as the on-site operational lead for all events.
- Partner with leadership to execute the annual company meeting (December).
- Manage all vendors, venues, catering, logistics, and run-of-show documentation.
- Own and execute a consistent weekly food experience for the team.
- Provide either a breakfast activation (e.g., roller grill items) or a lunch spread once per week.
- Ensure quality, consistency, and alignment with team preferences.
- Manage vendors, ordering, setup, and budget for weekly offerings.
- Oversee all employee travel logistics including flights, hotels, and transportation.
- Ensure smooth execution of bookings and proactively resolve issues.
- Maintain clear communication and accurate itinerary management.
- Partner with leadership to drive culture initiatives and team engagement.
- Identify and execute opportunities to recognize milestones and strengthen team connection.
- Coordinate cross-functional activities and internal experiences.
- Manage inventory, ordering, and distribution of company swag.
- Coordinate with vendors to support onboarding, events, and team needs.
- 3–6 years of experience in office operations, event management, or related roles
- Proven ability to manage multiple priorities and execute at a high level
- Experience with vendor management, event planning, and logistics
- Strong leadership and communication skills
- Highly organized with a proactive, ownership-driven mindset
- Office operations run smoothly with no gaps or delays
- Events are executed on time, on budget, and at a high standard
- Weekly food experiences are consistent, thoughtful, and well-received
- The Workplace Experience Coordinator operates with clarity and consistency
- Employees feel supported, engaged, and connected to the office environment
OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.
OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.