What are the responsibilities and job description for the Call Center Representative position at One New Creation?
Position Overview
We are looking for a Call Center Representative to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process.
Key Responsibilities
We are looking for a Call Center Representative to handle inbound and outbound customer communications, coordinate appointments, and support customers throughout the service process.
Key Responsibilities
- Make outbound calls for appointment confirmations and follow-ups
- Schedule consultations and maintain appointment records
- Document customer interactions accurately in company systems
- Provide information regarding company services and scheduling
- Escalate customer concerns to the appropriate department when needed
- Work closely with office staff to ensure timely customer support
- Previous call center, customer service, or administrative experience preferred
- Excellent verbal communication and active listening skills
- Professional phone etiquette and customer-focused approach
- Basic computer skills, including email, scheduling software, and data entry
- Strong organizational and multitasking abilities
- Reliable and team-oriented