What are the responsibilities and job description for the Help Desk/Support Specialist position at Omnibus Technologies & Solutions?
Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organizational goals.
Description:
We are seeking a Systems Administrator/Help Desk Specialist providing Tier 1 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
**Hours of Support may extend beyond core hours.**
The position will include a variety of activities, including:
Description:
We are seeking a Systems Administrator/Help Desk Specialist providing Tier 1 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
**Hours of Support may extend beyond core hours.**
The position will include a variety of activities, including:
- Provide support to Sponsor· automated systems via support requests
- Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems.
- Utilize a Sponsor approved support request tracking system.
- Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and
monthly basis for Sponsor review. - Provide response to support requests based on Sponsor time requirements.
- Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements
- Establish SOP for request escalation to Tier 2-3 level support
- Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests
- Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts.
- Provide technical support for the application as needed to interface with the user base.
- Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair.
- Make objective and technically sound recommendations for potential future hardware and software purchases.
- Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements.
- Generate weekly, monthly, and yearly metrics reports.
- Learning, supporting, and training users on different types of digitization hardware.
- TS/SCI Polygraph
- Demonstrated on-the-job experience working and solving technical problems independently as a system administrator.
- Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include: installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting.
- Healthcare - Comprehensive medical benefits program that offers a wide variety of coverage options to include Company-paid Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) - Employees are eligible for 240 hours of leave (Holidays, Vacation Days and your Birthday).
- Insurances - Company-Paid Life Insurance with Accidental Death & Dismemberment, Company-Paid Short Term and Long Term Disability Insurance, Supplemental Accident Insurance, Supplemental Critical Illness Insurance , Supplemental Life Insurance with Accidental Death & Dismemberment.
- Retirement - 401(k) Retirement Plan with a wide range of investment options and a company-provided contribution of 5%.
- Referral Bonus Program - We offer $5,000 to our employees who refer qualified candidates that are brought on board.
