What are the responsibilities and job description for the Service Assurance Technician position at Omni Fiber?
Compensation
Omni Fiber provides a variety of perks and benefits:
The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.
What You Will Do
Omni Fiber provides a variety of perks and benefits:
- Competitive Pay
- 401(k) with Employer Matching Contribution up to 4%
- Professional Development Reimbursement and Advancement Opportunities.
- Company Paid Holidays (8 days)
- Floating Holidays (3 days)
- Paid Time Off (15 days)
- Medical, Dental, and Vision
- Life Insurance and Short-Term Disability
- HSA enrollment option with Employer Contribution
- Monthly internet and cell phone allowances
- Mileage reimbursement
- Paid company training
The Service Assurance Technician will be directly involved with engineering residential, business and MDU deployment. You will work closely with construction upon FDH launches to ensure a smooth launch. This position will be responsible for the locating of our fiber optic lines as needed.
What You Will Do
- Locate fiber optic lines throughout our entire plant.
- Audit cabinets and NAP's for issues prior to market launches.
- Survey and engineer enterprise business and MDU projects.
- Perform quality checks on installation technicians.
- Fantastic customer service skills and professional attitude
- Assist with maintaining and updating facility records.
- Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
- Operate company vehicle/equipment safely and professionally.
- Perform on-call rotation duties after regular business hours.
- Ability to communicate technical information to non-technical people.
- 2 years of fiber optic experience, fusion splicing preferred.
- Possess and maintain a valid state driver's license and acceptable driving record.
- High school diploma
- Ability to lift and move up to 80 lbs.
- Weigh less than 285 lbs since this is required for ladder safety.
- At times work in small, confined spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work.
- Ability to identify wire and cable colors.
- Must be able to manage multiple projects at one time and prioritize them.
- Physical ability to work from a kneeling or standing position for long periods.
- Ability to read prints and assist with redlines/construction drawings.
- Residential/business fiber installation experience
- Outside plant fiber optic splicing and troubleshooting experience
- Outside plant cable locating experience
- Project Management is preferred but not required.
- Able to use Microsoft suite of applications including word, excel, and power point.
- Skilled in basic telephony and computer equipment
- Familiar with PLP/Coyote cases and following best practices for installation.
- Familiar with aerial drop/cable installation, mechanical terminations, and testing.
- Moderate network troubleshooting skills
- Experience with VoIP and customer alarm systems.
- Fiber optic training certifications