What are the responsibilities and job description for the Unemployment Insurance Supervisor (Adjudication) position at Ohio Department of Job and Family Services?
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: May be required for occasional meetings or trainings or other operational needs.
PN(s): 20034635
Option 1
The candidate, at minimum, must have the following:
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 12
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$33.32
$35.21
$37.09
$39.14
$41.31
$43.57
$45.35
$47.47
Annual
$69,306
$73,237
$77,147
$81,411
$85,925
$90,626
$94,328
$98,738
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Oct 12, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Classified
Union
Exempt from Union
Primary Job Skill
Management
Technical Skills
Data Analytics, Management, Program Management, Training
Professional Skills
Collaboration, Customer Focus, Leading Others, Problem Solving, Time Management
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
- Oversee daily staff operations to ensure productivity, efficiency, and strong customer service for unemployed Ohioans
- Train and support staff on complex unemployment claims, including combined wage, federal, military and appeal-related claims
- Work with other supervisors across ODJFS to coordinate operations
- Create and review procedures to ensure they follow all laws and regulations
- Review employee data and reports to ensure the team meets ODJFS and federal performance goals
- Monitor unemployment claim data for quality and workload levels, and correct issues as they arise
- Handle customer disputes and complaints, and clearly explain unemployment laws and rules
- Experience working with federal and state employment or unemployment programs
- Strong leadership, analytical and problem-solving skills
- Able to manage competing priorities and stay calm in a fast-paced environment
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: May be required for occasional meetings or trainings or other operational needs.
PN(s): 20034635
Option 1
The candidate, at minimum, must have the following:
- 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
- AND 12 months training or experience in supervisory principles/techniques.
- Completion of undergraduate core program in public or business administration
- AND 12 months training or expereince in supervisory principles/techniques.
- The equivalent of minimum class qualifications for employment noted above.
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 12
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$33.32
$35.21
$37.09
$39.14
$41.31
$43.57
$45.35
$47.47
Annual
$69,306
$73,237
$77,147
$81,411
$85,925
$90,626
$94,328
$98,738
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Oct 12, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Classified
Union
Exempt from Union
Primary Job Skill
Management
Technical Skills
Data Analytics, Management, Program Management, Training
Professional Skills
Collaboration, Customer Focus, Leading Others, Problem Solving, Time Management
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Salary : $47 - $69,306