What are the responsibilities and job description for the Unemployment Insurance Examiner (Contribution) position at Ohio Department of Job and Family Services?
Office of Unemployment Insurance Operations
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
In this role, you will help employers file and pay unemployment taxes and explain their statements and bills. You will use our internal system, The SOURCE, to handle both routine and complex tax cases.
Your daily work includes answering employer questions by phone, email, and in person; explaining unemployment tax laws; and resolving account issues. You will also set up and update accounts, add third-party agents, adjust wage reports, manage reimbursing accounts, verify IRS recertifications and process refunds, waivers, and tax payments.
The job can be challenging, especially when working with frustrated callers or learning the tax software. Strong attention to detail and good customer service skills are essential. You will need to manage multiple tasks and deadlines while balancing phone responsibilities with case processing. The position also includes a rotating travel requirement to work on-site in Columbus at 2098 Integrity Drive.
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Rotating schedule to work in Columbus (2098 Integrity Dr).
PN(s): 20034719, 20048595, 20048610, 20048605, 20048651, 20048631
Option 1
The candidate, at minimum, must have the following:
12 months experience in interpreting, applying and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving.
OR
Option 2
4 courses in business administration, public administration, human services, or social sciences and 6 months training or 6 months experience in operation of personal computer and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving
OR
Option 3
Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $ per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 29
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Hourly
$24.88
$25.61
$26.54
$27.56
$28.76
$30.10
$31.47
Annual
$51,750
$53,269
$55,203
$57,325
$59,821
$62,608
$65,458
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Sep 29, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Classified
Primary Job Skill
Customer Service
Technical Skills
Computer Literacy, Customer Research, Interviewing, Customer Service
Professional Skills
Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
Guiding Principles
The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.
What You Will Do
In this role, you will help employers file and pay unemployment taxes and explain their statements and bills. You will use our internal system, The SOURCE, to handle both routine and complex tax cases.
Your daily work includes answering employer questions by phone, email, and in person; explaining unemployment tax laws; and resolving account issues. You will also set up and update accounts, add third-party agents, adjust wage reports, manage reimbursing accounts, verify IRS recertifications and process refunds, waivers, and tax payments.
The job can be challenging, especially when working with frustrated callers or learning the tax software. Strong attention to detail and good customer service skills are essential. You will need to manage multiple tasks and deadlines while balancing phone responsibilities with case processing. The position also includes a rotating travel requirement to work on-site in Columbus at 2098 Integrity Drive.
Schedule: Full-time
Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.
Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Travel: Rotating schedule to work in Columbus (2098 Integrity Dr).
PN(s): 20034719, 20048595, 20048610, 20048605, 20048651, 20048631
Option 1
The candidate, at minimum, must have the following:
12 months experience in interpreting, applying and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving.
OR
Option 2
4 courses in business administration, public administration, human services, or social sciences and 6 months training or 6 months experience in operation of personal computer and 6 months training or 6 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving
OR
Option 3
Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $ per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 29
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Hourly
$24.88
$25.61
$26.54
$27.56
$28.76
$30.10
$31.47
Annual
$51,750
$53,269
$55,203
$57,325
$59,821
$62,608
$65,458
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
Organization
Job & Family Services
Agency Contact Name and Information
odjfscareers@jfs.ohio.gov
Unposting Date
Sep 29, 2026, 11:59:00 PM
Primary Location
United States of America-OHIO
Work Hours
8:00 AM - 5:00 PM
Classified Indicator
Classified
Primary Job Skill
Customer Service
Technical Skills
Computer Literacy, Customer Research, Interviewing, Customer Service
Professional Skills
Attention to Detail, Problem Solving, Time Management, Verbal Communication, Written Communication
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
Salary : $31 - $51,750