Unemployment Insurance Manager (Adjudication)

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

This role leads the Unemployment Adjudication Team, including its supervisors and staff. You will manage daily operations, monitor performance and provide regular coaching and support.

• Run all day-to-day activities of the Adjudication Team.
• Give clear, supportive leadership and feedback to supervisors and staff.
• Act as a subject-matter expert and train the team on daily tasks.
• Work with executives to improve policies and procedures.
• Develop and refine practices that improve customer service and efficiency.
• Encourage teamwork within the group and with other teams.
• Track and analyze performance metrics to find issues and improve results.
• Maintain a positive, productive team culture.
• Lead a team that may work remotely, in hybrid schedules, or on-site, ensuring consistent communication and expectations.
• Represent the agency during public speaking events.
• Support the UI Senior Manager with budgeting and solving operational issues.
  
  

Required experience includes knowledge of federal or state employment/unemployment programs, with a strong preference for unemployment benefits experience. Supervisory experience or training is required, and call center experience is helpful. You must be able to guide teams through change, manage multiple priorities, and stay calm in a fast-paced environment.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m. - 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20032388

Option 1

The candidate, at minimum, must have the following:

• 12 months experience as and Unemployment Insurance Supervisor
  
  

OR

Option 2

• 36 months experience or training in government laws, rules, regulations, &/or procedures governing unemployment insurance
• AND 12 months experience in supervisory principles/techniques
  
  

OR

Option 3

• Completion of undergraduate core program in public or business administration
• AND 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance
• AND 12 months experience in supervisory principles/techniques
  
  

OR

Option 4

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 14. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.40 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$40.40

$42.70

$44.99

$47.43

$50.12

$52.90

$55.09

$57.67

Annual

$84,032

$88,816

$93,579

$98,654

$104,250

$110,032

$114,587

$119,954

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Oct 11, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO

Work Hours

8:00AM - 5:00PM

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Management

Technical Skills

Management

Professional Skills

Analyzation, Collaboration, Leading Others, Problem Solving

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.