M365 Administrator (Infrastructure Specialist 3)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The M365 Product Administrator provides day-to-day administration of Microsoft 365 products, including but not limited to SharePoint, Teams, Power Platform, and Copilot. This role is responsible for supporting, monitoring, troubleshooting, and maintaining licenses and permissions, as well as regularly reviewing reports and conducting audits to track usage, compliance, and security. The position also participates in governance activities and projects supporting M365. In addition, the administrator must adapt to rapidly changing product features and deliver expedited resolutions for high-priority technical incidents, ensuring minimal disruption to business operations.

Duties Include But Are Not Limited To

• Administer and support M365 products (SharePoint, Teams, Power Apps, Power Automate, Power BI, Copilot, Power Pages, etc.) and related solutions.
• Create, maintain, and provide reports related to M365 products and usage.
• Manage users and licenses.
• Maintain a deep technical understanding of the M365 environment and products.
• Monitor, troubleshoot, and resolve issues within the M365 environment and products.
• Provide guidance and support to peers, lower-level staff, and county technical staff on delivered solutions.
• Promote productivity and M365 adoption by identifying and addressing barriers.
• Ensure compliance and governance across M365 solutions.
• Assign policies and roles within the M365 environment.
• Stay updated on the M365 roadmap and upcoming releases.
  
  

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20039865

The Ideal Candidate, At Minimum, Must Have The Following

• Core associate program in Computer Science or Information Systems (or equivalent work experience)
  
  

AND

• 4 years combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff
  
  

AND

• 2 years technology related work experience as specified by the agency position description and vacancy/job posting (Microsoft 365 Modern Workplace Solutions).
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $40.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 35

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$40.59

$42.62

$44.66

$46.87

$49.18

$51.58

$54.10

$56.84

$59.70

Annual

$84,427

$88,650

$92,893

$97,490

$102,294

$107,286

$112,528

$118,227

$124,176

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Apr 26, 2026, 10:59:00 PM

Primary Location

United States of America-OHIO

Compensation

$40.59

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Information Technology

Technical Skills

Network Administration, Customer Service, Information Technology, Software development/implementation

Professional Skills

Attention to Detail, Customer Focus, Teamwork, Time Management, Written Communication

Primary Technology

Office Productivity Suite

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.