Business Analyst - SETS Help Desk Financial Team

Office of Child Support

This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Lean more about the office by visiting the ODJFS OCS website.

What You Will Do

This position is responsible for acquiring and maintaining an in-depth knowledge of the Support Enforcement Tracking System (SETS) functionality, upgrades, and enhancements. The role provides first-level technical assistance and problem resolution for SETS users, conducts individual research, collaborates with teammates on complex issues, and develops and delivers presentations to county partners during quarterly video conferences.

The ideal candidate is an independent worker with strong analytical skills, capable of quickly and accurately processing data, defining unusual problems, establishing facts, drawing complex conclusions, thoroughly documenting findings, and effectively communicating results to customers.

Responsibilities

• Research, analyze, and evaluate reported issues to distinguish between user errors and system errors
• Respond to county Child Support Enforcement Agency (CSEA) inquiries and educate users on proper system usage
• Assist users throughout the problem-solving process
• Proactively review and follow up on SETS financial transactions and processes
• Serve as a Subject Matter Expert on system processes and functionality
• Provide feedback to support the development of business requirements
  
  

Recommended Skills

• Strong critical thinking and problem‑solving abilities
• Ability to analyze data and tailor reports for technical and non‑technical audiences
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Clear written and verbal communication skills
• Ability to manage complex information and multiple tasks concurrently
  
  

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Travel: Occasional travel within the state of Ohio, as needed. You must provide own transportation or, in order to operate a state vehicle, you must have a valid driver’s license.

PN(s): 20045359.

The Ideal Candidate, At Minimum, Must Have The Following

• Completion of undergraduate core coursework or 2 years exp. in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education &/or experience shall not be applied to satisfy one of the following):
• 24 mos. recent exp. (i.e., within past 5 years) in delivery of human services that included explaining & applying child support laws, policies & procedures & child support IVD regulations mandated by Ohio Department of Job & Family Services or Department of Children & Youth, & using SETS computer systems.
• 6 mos. trg. or 6 mos. exp. in operating personal computer & using office system software, that is Microsoft Word, Excel, Power Point, or like software package.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $34.96 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$34.96

$36.65

$38.49

$40.32

$42.29

$44.39

$46.55

$48.90

Annual

$72,717

$76,232

$80,059

$83,866

$87,963

$92,331

$96,824

$101,712

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Apr 14, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$34.96

Schedule

Full-time

Classified Indicator

Classified

Union

1199

Primary Job Skill

Information Technology

Technical Skills

Information Technology

Professional Skills

Analyzation, Attention to Detail, Consultation, Interpreting Data, Listening, Problem Solving, Verbal Communication, Written Communication

Primary Technology

Not Applicable

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.