Business Analyst

Office of Family Assistance

The Office of Family Assistance provides policy, operational, technical assistance and training support for safety net programs that assist low-income Ohioans. This includes: Cash assistance programs funded by the Temporary Assistance for Needy Families (TANF) block grant, including Ohio Works First (OWF) and the Prevention Retention and Contingency programs; Food assistance programs including, the Supplemental Nutrition Assistance Program (SNAP), the Summer EBT Program, the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP); Program Integrity; and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

What You Will Do

This position supports the Ohio Benefits system, which manages public assistance programs such as SNAP, TANF, and OWF. The role works closely with IT staff, county agencies, and program areas to ensure the system meets user needs, follows state and federal requirements, and operates effectively. Under general supervision, this position helps review system changes, test updates, troubleshoot issues, and support users. The role also assists with training, communication, and monitoring to ensure the system is being used correctly and consistently across the state.

Job Duties

• Help define system requirements based on program rules, policies, and legislation
• Review technical and design documents to ensure alignment with program needs
• Create and execute test scenarios to validate system changes and functionality
• Support system implementation activities, including transitions from legacy processes
• Respond to user questions and troubleshoot system issues
• Identify whether issues are related to system functionality, user error, or external factors
• Work with IT staff and vendors to resolve defects and system problems
• Develop user guides, job aids, and training materials
• Provide training and guidance to internal users and external partners
• Maintain documentation, reports, and records related to assigned work
• Attend meetings, trainings, and support special projects as assigned
• Provide training and guidance to internal users and external partners
  
  

Challenges

• Work priorities may shift based on system issues, policy changes, or operational needs
• System behavior may not always align with program expectations and may require investigation
• Issues may involve multiple partners, requiring coordination across teams and agencies
• Users may have varying levels of system knowledge and require different levels of support
• Managing multiple assignments and deadlines at the same time
  
  

Recommended Skills

• Ability to use a personal computer and standard software applications
• Ability to understand and apply program rules and system functionality
• Strong problem-solving and analytical skills
• Ability to communicate clearly in writing and verbally
• Ability to manage multiple priorities and adjust to changing workloads
• Ability to work with both technical and non-technical staff
• Attention to detail and ability to identify issues or inconsistencies
• Familiarity with eligibility systems or public assistance programs preferred
  
  

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20042219

Option 1

The ideal candidate, at minimum, must have the following:

• Completion of undergraduate core coursework or 2 years experience in social or behavioral science, pre-medicine, business administration, public administration, human services as defined in series purpose, or comparable field (note: this required education and/or experience shall not be applied to satisfy one of the following);
  
  

AND

• 24 months recent experience (i.e., within the past 5 years) in delivery of human services that included explaining and applying public assistance laws, policies and procedures mandated by Ohio Department of Job and Family Services and using Ohio Benefits;
  
  

AND

• 6 months training or 6 months experience in operating personal computer and using Microsoft Office system software, that is Microsoft Excel, Power Point, or like software package.
  
  

Or Option 2

• Equivalent of minimum class qualifications for employment noted above.
  
  

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s SEIU/1199 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $34.96 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$34.96

$36.65

$38.49

$40.32

$42.29

$44.39

$46.55

$48.90

Annual

$72,717

$76,232

$80,059

$83,866

$87,963

$92,331

$96,824

$101,712

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

odjfscareers@jfs.ohio.gov

Unposting Date

Apr 10, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO

Compensation

$34.96

Schedule

Full-time

Classified Indicator

Classified

Union

1199

Primary Job Skill

Information Technology

Technical Skills

Human Services

Professional Skills

Analyzation, Attention to Detail, Consultation, Critical Thinking, Problem Solving

Primary Technology

Business Intelligence and Data Analytics

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support
  
  

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.