Supervisory Management and Program Analyst

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, National Recruitment Division, located in one of the following locations:

• Indianapolis, IN
• Minneapolis, MN
• Washington, DC

Qualifications:

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing comprehensive advisory services to senior management on business operations, budget management, and contract administration, ensuring compliance with laws and regulations
• Collecting, organizing, and analyzing recruitment, hiring, or workforce data using spreadsheets, databases, or other technology tools to identify trends, issues, and program gaps.
• Coordinating with internal and external stakeholders (e.g., other HR offices, program offices, finance, procurement, or other agencies/vendors) to resolve administrative or operational issues and support program goals.
• Examining management practices, workflows, and program data to identify inefficiencies or issues and drafting recommendations or updated procedures to improve operations.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/24/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

The position serves as a first line supervisor within the Recruitment Support Services (RSS) Branch within NRD and is responsible for leading a team focuses on analyzing data and improving the effectiveness of NRD programs and management functions. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10)

Typical Work assignments include:

• Planning, assigning, and reviewing work; setting priorities; establishing performance standards; completing appraisals; addressing performance/conduct issues; approving leave; and managing staffing, training, and awards.
• Assessing and improving administrative processes (e.g., inventory, facilities, records, office services), developing and refining procedures to increase efficiency and service quality.
• Analyzing recruitment, hiring, and workforce data using appropriate tools; identify trends, risks, and gaps; and evaluate impacts of alternative actions.
• Preparing clear reports and briefings that translate complex analysis into actionable recommendations for management and support decisions on major operational and resource changes.
• Representing NRD and coordinating with CBP components, DHS partners, other agencies, vendors, and local entities to resolve operational issues and ensure effective, timely business operations, applying the NTEU contract when supervising bargaining unit staff.

Salary : $106,437