Supervisory Management and Program Analyst

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Professional Responsibility, Credibility Assessment Division in Washington, DC.

Qualifications:

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Developing, implementing, and evaluating agency-wide policies, procedures, and long-range plans; using expert analytical techniques to evaluate the impact of proposed policies and regulations on organizational performance; and assessing the impact of new or modified legislation on agency programs and operations.
• Creating advanced tracking tools to monitor workload and track the progress of multi-year projects, identifying potential delays, resolving disputes and ensuring the timely delivery of program deliverables.
• Planning and managing resources (personnel, budget, equipment, facilities), monitoring program performance and casework flow, identifying bottlenecks or process issues, and recommending/implementing operational improvements in support of organizational goals.
• Preparing comprehensive reports and policy documents and delivering high-level briefings to senior executives; work effectively with internal and external partners to achieve shared organizational goals.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/22/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Responsibilities:

The incumbent will serve as a key leader within the Mission Support Branch (MSB), responsible for providing comprehensive administrative and supervisory oversight to ensure the effective delivery of mission support services across the Office of Professional Responsibility (OPR). The role requires expert analytical, technical, and managerial skills to direct, implement, and evaluate programs and initiatives that have OPR-wide impact.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10).

Typical duties will require:

• Directing, implementing, and overseeing Mission Support Branch (MSB) administrative programs (financial management, human capital, travel, training, technology management, logistics) with OPR-wide impact, ensuring alignment with CAD/OPR mission and long-range plans.
• Developing, interpreting, and evaluating policies, procedures, and plans; providing expert analytical and technical support to leadership; and assessing new or modified legislation for impact on OPR programs and operations.
• Planning, prioritizing, and assigning work to a staff of Management and Program Analysts and/or Mission Support Specialists; balancing workload; monitoring progress; and evaluating program effectiveness, efficiency, and compliance with organizational objectives.
• Exercising full first-line supervisory responsibilities, including hiring and staffing recommendations, performance management, awards and recognition, leave and overtime approvals, addressing conduct and performance issues, and identifying and arranging employee training and development.
• Preparing and delivering clear, accurate, and timely reports, briefings, and other final documents for executive management and policy officials; coordinating with senior leaders and counterparts across CBP, DHS components, and other federal entities to resolve complex issues and support CAD's polygraph program.

Salary : $143,913