What are the responsibilities and job description for the Tier 2 FSE - Journeyman position at OESC (Oneida ESC Group)?
Description
Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Tucson, AZ. This is a fully on-site position.
Key Responsibilities
Minimum Qualifications:
Candidate Must Hold
HDI or SDI certification
CompTIA A
ITIL v3 Foundation or ITIL v4
Preferred Certifications
One or more of the following:
CompTIA Security
CompTIA Network
CompTIA Server
Microsoft 365 Certified: Fundamentals (or equivalent)
AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional
Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Tucson, AZ. This is a fully on-site position.
Key Responsibilities
- Monitor, triage, and respond to user support requests through the ticketing system.
- Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
- Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
- Provide after-hours support for critical incidents and remote access or telework issues.
- Prepare IT equipment for deployment, relocation, or disposal, following established policies.
- Assist with workstation setups, cabling, and system installations.
- Validate equipment and system performance after maintenance or installation activities.
- Support diagnostics of network equipment under the direction of networking teams.
- Update, track, and maintain asset inventory records.
- Assist with receiving, tagging, and documenting IT equipment.
- Maintain clear, timely documentation of service actions and ticket updates.
- Support IT needs for staff and student training environments.
- Collaborate with IT support teams to ensure consistent service delivery.
- Follow established IT service procedures and best practices to ensure quality and compliance.
Minimum Qualifications:
- High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
- Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
- Basic understanding of IT operations & maintenance (O&M) processes.
- Strong customer service, oral and written communication skills.
- Ability to follow documented procedures and work under supervision.
- U.S. Citizen
- Ability to obtain and maintain a Public Trust Clearance
Candidate Must Hold
HDI or SDI certification
CompTIA A
ITIL v3 Foundation or ITIL v4
Preferred Certifications
One or more of the following:
CompTIA Security
CompTIA Network
CompTIA Server
Microsoft 365 Certified: Fundamentals (or equivalent)
AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional
Salary : $20