Dispatcher

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Summary / Primary Role

The position of Dispatcher will have primary responsibility for the administration of policies, procedures, training, support, reporting and best practices within the operations department for drivers, contractors, dispatchers, customer service, brokerage and truck dispatch.

Key Responsibilities

• Customer, Carrier & Driver Management – Build and maintain relationships to meet coverage needs, support revenue growth, and ensure high service levels
• Load Planning & Execution – Source, price, and assign freight using company assets and third-party carriers to maximize utilization and profitability
• Dispatch & Operational Oversight – Manage shipments end-to-end, ensuring accurate data entry, timely updates, and compliance with service, safety, and regulatory requirements (DOT/FMCSA)
• Driver Performance & Compliance – Monitor hours of service, safety, and performance; provide coaching, corrective action, and recommendations as needed
• Issue Resolution & Escalation – Serve as first point of contact for operational issues; resolve service disruptions, recover loads/equipment, and protect customer relationships
• Growth & Capacity Development – Identify new opportunities within existing accounts and support driver recruiting and retention efforts
• Systems & Reporting – Utilize transportation systems and GPS tools; maintain accurate records, support reporting, and ensure data integrity
• Cross-Functional Collaboration – Partner with Safety, Maintenance, and other teams to support compliance, equipment readiness, and operational performance
• Financial & Administrative Support – Ensure proper documentation for billing, payroll, and payables; support pricing and RFP activities as needed
• On-Call & Team Support – Provide after-hours support and assist team coverage during absences or peak periods
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may be added to or change at any time with or without notice.

Job Specifications

• High School diploma or GED required
• 1-2 years of transportation dispatching experience required
• Must be literate in Microsoft Office software programs
• Type a minimum of 35 words per minute
  
  

Core Competencies

• Analytical Thinking – Uses data (qualitative and quantitative) to solve problems and guide decisions
• Execution & Drive – Takes ownership, moves with urgency, and delivers results
• Business Acumen – Applies industry and role knowledge effectively
• Communication – Clear, concise, and effective written and verbal communication
• SHE&S (Safety & Compliance) – Follows and promotes safety and security standards
• Strategic Thinking – Connects work to broader business goals
• Collaboration – Works effectively across teams and builds strong relationships
• Time Management – Prioritizes and meets deadlines consistently
• Accountability & Reliability – Follows through and owns outcomes
• Interpersonal Skills – Builds trust and navigates relationships effectively
• Conflict Resolution – Addresses issues directly and constructively
• Professionalism – Demonstrates sound judgment and integrity
  
  

Work Environment

This job operates predominately in an indoor office environment with some exposure to the warehouse environment with some exposure to noise, vibration, particles, fumes, and temperature variations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
  
  

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.

Additional

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We Offer a Generous Compensation And Benefits Package Including

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.
  
  

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.