Dispatch Supervisor

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Summary / Primary Role

Leads daily dispatch operations and driver management to ensure efficient, safe, and profitable execution of customer shipments. Oversees load planning, customer communication, and driver performance while ensuring compliance with company standards and regulatory requirements.

Key Responsibilities

• Dispatch & Load Management – Plan, schedule, and execute shipments; ensure timely pickup/delivery, route optimization, and cost-effective use of company and third-party capacity
• Customer & Service Management – Serve as primary point of contact for shipment updates and issue resolution; ensure service expectations are consistently met
• Driver Supervision & Performance – Manage Class A drivers including hiring, onboarding, coaching, performance management, and disciplinary actions
• Operational Execution & Compliance – Ensure accurate data entry, documentation, and adherence to DOT/FMCSA, safety, and company policies
• Problem Solving & Escalation – Resolve service disruptions, accidents, and operational issues; coordinate load/equipment recovery as needed
• Financial & Administrative Oversight – Support billing, payroll, and payables through accurate documentation and process adherence
• Growth & Utilization – Identify opportunities to maximize equipment usage, maintain driver productivity, and support revenue growth
• Systems & Reporting – Utilize dispatch, GPS, and HOS systems; maintain data integrity and track performance metrics
• Cross-Functional Collaboration – Partner with Safety, Maintenance, HR, and leadership to support operations, compliance, and driver retention
• On-Call & Team Support – Provide after-hours support and assist during peak periods or team absences
  
  

Job Requirements

• 2–5 years of professional experience, preferably in transportation, logistics, or warehouse operations
• Prior experience managing drivers or employees in a fast-paced environment
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities and make real-time decisions
• Proficiency in Microsoft Office; experience with TMS or dispatch systems preferred
  
  

Supervisory Responsibility

Directly supervises Class A drivers, including hiring, performance management, and compliance with safety and operational standards

Work Expectations

• 45–50 hours per week on average
• ~15% travel (local/regional)
• Rotating on-call responsibility
  
  

Work Environment

This job operates predominately in an indoor office environment with some exposure to the warehouse environment with some exposure to noise, vibration, particles, fumes, and temperature variations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
  
  

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Additional

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.